Tech-Savvy Service Advisor — Growth, Benefits & Impact

Mastria Automotive; Raynham (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Vacation & Holidays

Comprehensive Health Benefits

401(k) Retirement Plan

Free Life Insurance ($50,000)

Employee Vehicle Purchase Program

Professional Growth

Paid Volunteer Day

Job summary

Mastria Automotive in Raynham, MA is seeking a full-time Service Advisor to join our tech-savvy automotive group. You will schedule service, greet customers, document issues, review history, and explain repairs with clear digital transparency to ensure top-notch customer care.

Join a family-oriented team offering competitive compensation, paid time off, strong health benefits, 401(k) with match, life insurance, vehicle purchase discounts, and opportunities for growth within our expanding company.

Qualifications

• Outgoing and friendly personality.
• Excellent customer service skills.
• Self-motivated and eager to learn in a tech-driven environment.
• Strong communication skills.
• VW or Audi experience preferred, but not required.

Responsibilities

• Schedule service appointments and gather customer and vehicle data using digital systems.
• Welcome customers warmly and promptly.
• Document vehicle issues accurately on repair orders.
• Use technology to access service history and recommend needed services.
• Advise customers on car care per manufacturer recommendations.
• Explain completed work and charges using digital platforms.
• Review repair orders electronically and note authorizations.
• Close repair orders efficiently via digital processes.
• Embrace a culture of continuous improvement and innovation.

Skills

Customer service

Strong communication

Tech-savvy

Self-motivated

Team player

Brand experience (VW/Audi)

Job description

Mastria Automotive in Raynham, MA is seeking a full-time Service Advisor to join our tech-savvy automotive group. You will schedule service, greet customers, document issues, review history, and explain repairs with clear digital transparency to ensure top-notch customer care.

Join a family-oriented team offering competitive compensation, paid time off, strong health benefits, 401(k) with match, life insurance, vehicle purchase discounts, and opportunities for growth within our expanding company.