Tech-Savvy Front Desk & Repair Specialist

Good Zone Service LLC; New York (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Good Zone Service LLC is seeking a front desk service associate to help customers by diagnosing, troubleshooting, and repairing devices while ensuring satisfaction. Soldering and console experience are a plus but not required.

You will greet guests, answer inquiries, manage office equipment, and coordinate mail delivery while staying up-to-date with products and support resources. Excellent communication and detail orientation are essential.

Qualifications

• A high school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent interpersonal skills.
• Ability to multitask and prioritize work efficiently.
• Familiarity with basic network troubleshooting and problem-solving.
• Customer service orientation and a helpful demeanor.
• Attention to detail and accuracy in recording information.

Responsibilities

• Welcome and greet guests at the front desk.
• Answer calls, respond to emails, and handle inquiries.
• Maintain and operate office equipment (computers, printers, scanners).
• Coordinate delivery or receipt of parcels and mail.
• Advise customers on service options (data backup, antivirus, warranties, subscriptions).
• Identify and document hardware failures or software issues on devices.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Problem-solving

Basic network troubleshooting

Soldering

Retail knowledge

Education

High school diploma

Tools

Printer maintenance

Scanner maintenance

Technical manuals

Job description

Good Zone Service LLC is seeking a front desk service associate to help customers by diagnosing, troubleshooting, and repairing devices while ensuring satisfaction. Soldering and console experience are a plus but not required.

You will greet guests, answer inquiries, manage office equipment, and coordinate mail delivery while staying up-to-date with products and support resources. Excellent communication and detail orientation are essential.