Front desk technician

Good Zone Service LLC.; New York (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Good Zone Service LLC is seeking a front desk service associate to help customers by diagnosing, troubleshooting, and repairing devices while ensuring satisfaction. Soldering and console experience are a plus but not required.

You will greet guests, answer inquiries, manage office equipment, and coordinate mail delivery while staying up-to-date with products and support resources. Excellent communication and detail orientation are essential.

Qualifications

• A high school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent interpersonal skills.
• Ability to multitask and prioritize work efficiently.
• Familiarity with basic network troubleshooting and problem-solving.
• Customer service orientation and a helpful demeanor.
• Attention to detail and accuracy in recording information.

Responsibilities

• Welcome and greet guests at the front desk.
• Answer calls, respond to emails, and handle inquiries.
• Maintain and operate office equipment (computers, printers, scanners).
• Coordinate delivery or receipt of parcels and mail.
• Advise customers on service options (data backup, antivirus, warranties, subscriptions).
• Identify and document hardware failures or software issues on devices.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Problem-solving

Basic network troubleshooting

Soldering

Retail knowledge

Education

High school diploma

Tools

Printer maintenance

Scanner maintenance

Technical manuals

Job description

The candidate will serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Soldering and console experience a plus, but not required.

Job Duties

• Welcoming and greeting guests or customers when they arrive at the front desk.
• Answer phone calls, respond to emails, and handle inquiries from guests or clients.
• Operation and maintenance of office equipment such as computers, printers and scanners.
• Coordination and planning for the delivery or receipt of parcels and mail.
• Offer personal advice and assistance to customers at the service desk, relating to various computers, computer equipment and other retail items available in the store.
• Suggest a range of service solutions to customers such as data backup, antivirus, extended warranties, and support subscriptions.
• Identify, diagnose, and record hardware failures or software issues for various electronic devices including desktops, laptops, mobile phones, TVs and monitors.
• Stay up-to-date with retail products and current technology while using technical manuals and support resources and maintaining appropriate technical and supplier certifications.
• Communicate timely, accurate and comprehensive information directly to customers via face-to-face communication, telephone, text messages and e-mail regarding their service status.
• Ensure that the front desk is always clean, organized and presentable.

REQUIREMENTS:

• A high school diploma or equivalent
• Strong verbal and written communication skills
• Excellent interpersonal skills
• Ability to multitask and prioritize work efficiently
• Familiarity with basic network troubleshooting and problem-solving
• Customer service orientation and a helpful demeanor
• Attention to detail and accuracy in recording information