Tech-Savvy Customer Support Specialist

Nymbl Systems; Columbus (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Benefits

Paid Time Off (PTO)

Job summary

Nymbl Systems is seeking a Support Specialist to deliver exceptional client support for our CRT & O&P software platform. You will handle tickets, answer inquiries via phone, email, and chat, and troubleshoot software issues to ensure customer satisfaction.

You will become proficient in the software and back-end processes, document interactions in Zendesk, and maintain a positive, customer-focused approach while solving problems efficiently.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Outstanding customer service skills with a genuine desire to assist others.
• Exceptional interpersonal and communication skills for diverse individuals.
• Excellent decision-making and organizational skills.
• Empathize with contentious customers and de-escalate situations.
• Excellent time management to multi-task and meet deadlines.
• Strong ownership and pride in performance.
• Critical thinking to analyze issues and develop solutions.
• Desire to help customers and ensure satisfaction.
• Ability to learn quickly and adapt to new tools.

Responsibilities

• Manage support tickets efficiently while maintaining high customer service standards.
• Answer requests via phone, email, and software chat on technical, operational, setup, and instructional issues.
• Troubleshoot the software and resolve workflow issues for customers.
• Take ownership of issues and provide follow-up to strategic resolution.
• Become knowledgeable about the software and back-end processes.
• Document and communicate interaction details using Zendesk.
• Respond to complaints empathetically and professionally while maintaining a positive attitude.

Skills

Customer service

Interpersonal communication

Time management

Empathy

Problem solving

Learning agility

Zendesk experience

Jira

Microsoft Office

Education

Bachelor’s degree or equivalent

Tools

Zendesk

Jira

Microsoft Office

Job description

Nymbl Systems is seeking a Support Specialist to deliver exceptional client support for our CRT & O&P software platform. You will handle tickets, answer inquiries via phone, email, and chat, and troubleshoot software issues to ensure customer satisfaction.

You will become proficient in the software and back-end processes, document interactions in Zendesk, and maintain a positive, customer-focused approach while solving problems efficiently.