Tech-Savvy Customer Experience Specialist (SaaS)

GPS Insight; Scottsdale (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Full Health Benefits (Health, Vision,

Dental

Employee assistance program

Flexible spending account

Health savings account

Life insurance

Paid time off

Parental leave

Tuition reimbursement

Job summary

GPS Insight, headquartered in Scottsdale, AZ, is seeking an entry-level Customer Experience Associate to support customers using our software, hardware, and SaaS fleet management solutions. The role blends customer service with basic technical support and product guidance.

You’ll handle inquiries by phone, chat, and email, learn our platforms, and collaborate with product and tech teams to improve the customer experience. This is an excellent entry path into SaaS support.

Qualifications

• Entry-level candidates welcome.
• 1+ year of experience in customer service, technical support, help desk, call center, or customer-facing roles preferred.
• Strong written and verbal communication skills.
• Comfortable using computers, web applications, CRM systems, and support tools.
• Ability to learn software platforms, SaaS products, and connected hardware devices.
• Strong problem-solving and troubleshooting skills.
• Ability to remain calm and professional when assisting frustrated or upset customers.
• Ability to work independently and collaboratively in a team environment.
• Strong time management, multitasking, and organizational skills.
• Accurate typing speed of 40 WPM or higher.
• Experience with Microsoft Office, Google Workspace, or similar productivity tools.
• Reliable, motivated, and customer-focused mindset.
• Interest in technology, SaaS, fleet management, GPS tracking, or IT support is a plus but not required.

Responsibilities

• Provide customer support and technical support via phone, live chat, and email.
• Troubleshoot software and hardware issues related to GPS Insight products.
• Assist customers with basic setup, configuration, installation, and product navigation.
• Guide customers through troubleshooting steps and issue resolution.
• Deliver excellent customer service and customer experience during every interaction.
• Identify customer needs and suggest relevant product features, services, or upgrades.
• Communicate clearly and professionally about solutions, troubleshooting steps, and next actions.
• De-escalate customer concerns through active listening, empathy, and problem solving.
• Document interactions, troubleshooting steps, and case updates within CRM and support ticketing systems.
• Manage multiple support tickets and customer cases while meeting response time expectations.
• Collaborate with technical teams, product teams, and account management.
• Provide basic product walkthroughs and training guidance when needed.
• Support products including GPS devices, fleet tracking software, mobile applications, dash cameras, and ELD/HOS compliance tools.
• Participate in ongoing product training and technical knowledge development.
• Maintain strong time management and case management skills while handling multiple customer requests.

Skills

Written communication

Verbal communication

CRM systems

Problem solving

Time management

Multitasking

Typing 40 WPM

Microsoft Office / Google Workspace

Tools

CRM software

Support ticketing systems

Job description

GPS Insight, headquartered in Scottsdale, AZ, is seeking an entry-level Customer Experience Associate to support customers using our software, hardware, and SaaS fleet management solutions. The role blends customer service with basic technical support and product guidance.

You’ll handle inquiries by phone, chat, and email, learn our platforms, and collaborate with product and tech teams to improve the customer experience. This is an excellent entry path into SaaS support.