Technical Support Specialist – Fleet Telematics & Diagnostics

Radius

De Pere (WI)

On-site

USD 42,000 - 68,000

Full time

10 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Plan

401(k)

Paid Time Off (PTO)

Paid holidays

Voluntary Disability plans

Retail Discounts

Job summary

Radius Telematics seeks a full-time Technical Customer Support Representative to troubleshoot GPS hardware/software issues and deliver exceptional service. You will handle inquiries via phone, email, and chat, diagnose problems, and coordinate with engineering to provide product feedback.

Strong analytical mind, technical communication, and customer empathy are essential. Ideal candidates have prior technical support experience in telematics or related tech fields, and familiarity with Zendesk,

Qualifications

Experience in a technical support desk, IT helpdesk, or telematics environment.
Familiarity with service desk platforms (Zendesk, Salesforce Service Cloud, Jira).
Strong problem-solving and diagnostic abilities; ability to explain technical issues clearly.

Responsibilities

Provide technical assistance to customers via phone, email, and chat.
Troubleshoot hardware and software issues related to GPS devices and telematics platforms.
Document interactions with detailed logs in the ticketing system.
Prioritize and manage multiple inquiries to minimize downtime for clients.
Collaborate with engineering and product teams to relay customer feedback.
Translate complex technical concepts into clear updates for customers.