Advanced Tech Repair Technician — In-Store Support

Best Buy; Destin (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Support for physical and mental well‑n

Job summary

Best Buy in Destin, FL is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support our customers' devices in-store. You’ll listen to needs and team with other Geek Squad Agents to deliver friendly, person-centered tech service.

You’ll perform repairs by troubleshooting, follow procedures, and stay current with training courses. A flexible schedule including holidays, nights and weekends is required, with a passion for technology driving excellent customer

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnosing technology issues

Troubleshooting electronics

Customer service mindset

Job description

Best Buy in Destin, FL is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support our customers' devices in-store. You’ll listen to needs and team with other Geek Squad Agents to deliver friendly, person-centered tech service.

You’ll perform repairs by troubleshooting, follow procedures, and stay current with training courses. A flexible schedule including holidays, nights and weekends is required, with a passion for technology driving excellent customer