IT Support Specialist

Socket.dev; Niles (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

Socket.dev is seeking an IT Support Specialist to provide hands-on technical assistance to staff, ensuring reliable computers, networks and software in a home care environment.

You will diagnose and resolve hardware, software, and peripheral issues, assist with workstation setup, manage Google Workspace and Office 365 accounts, and support data backup and security practices in alignment with HIPAA requirements.

Qualifications

• Education: Associate or bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2+ years in IT support, preferably in healthcare or home care.
• HIPAA compliance knowledge preferred and healthcare IT experience.

Responsibilities

• Provide first-line IT support to staff via phone, email, or in-person.
• Diagnose and resolve hardware, software, network, and peripheral issues (computers, printers, mobile devices, etc.).
• Coordinate with IT Vendor on complex troubleshooting when needed.
• Assist with setup, configuration, and maintenance of workstations, laptops, printers, and security cameras.
• Monitor and coordinate IT infrastructure with Vendors (servers, routers, firewalls).
• Assist with user account management (Google Workspace, Office 365, EHR/EMR systems).
• Standardize systems and processes for scaling operations.
• Ensure data backups and disaster recovery processes are functional.
• Enforce IT security policies to protect patient and company data.
• Assist with cybersecurity measures, antivirus updates, phishing prevention.
• Oversee audits of system security and coordinate with third-party vendors as needed.
• Maintain IT documentation and inventory logs.
• Suggest improvements to IT systems and workflows.

Skills

Problem solving

Communication

Customer service

Explain technical concepts

Education

Associate or Bachelor’s degree in IT/CS or related field

Tools

Windows OS

Microsoft 365

Google Workspace

Office 365

EHR/EMR systems (Homecare Homebase, ClearCare, AxisCare)

Job description

Job Summary:

The IT Support Specialist will provide technical assistance and support to staff at our home care company, ensuring smooth operation of computer systems, networks, and software applications. This role involves troubleshooting hardware and software issues, assisting with system upgrades, and maintaining IT security protocols to support the company’s mission of delivering high-quality home care.

Key Responsibilities:

1. Technical Support & Troubleshooting:

• Provide first-line IT support to office staff via phone, email, or in-person.
• Diagnose and resolve hardware, software, network, and peripheral issues (computers, printers, mobile devices, etc.).
• Coordinate with IT Vendor on complex troubleshooting when needed.
• Assist with setup, configuration, and maintenance of workstations, laptops, printers, and security cameras.

2. System & Network Maintenance:

• Monitor and coordinate with IT Vendor on IT infrastructure, including servers, routers, and firewalls.
• Assist with user account management (Google Workspace, Office 365, EHR/EMR systems).
• Standardize systems and processes for scaling operations.
• Ensure data backups and disaster recovery processes are functional.

3. Security & Compliance:

• Enforce IT security policies to protect sensitive patient and company data (HIPAA compliance knowledge preferred).
• Assist with cybersecurity measures, including antivirus updates and phishing prevention.
• Oversee/coordinate audits of system security and coordinate with 3rd party vendors when necessary.

4. Documentation & Process Improvement:

• Maintain IT documentation (e.g., troubleshooting guides, inventory logs).
• Recommend improvements to IT systems and workflows.

Qualifications & Skills:

Education: Associate or bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).

Experience: 2+ years in IT support, preferably in healthcare or home care.

Technical Skills:

• Proficiency in Windows OS, Microsoft 365, and basic networking.
• Familiarity with EHR/EMR systems (e.g., Homecare Homebase, ClearCare, AxisCare) is a plus.
• Knowledge of HIPAA compliance and healthcare IT is preferred.

Soft Skills:

• Strong problem solving and communication skills.
• Ability to explain technical concepts to nontechnical users.
• Customer service oriented with patience and professionalism.

Monday - Friday 9AM - 5PM