Tech Product Service Engineer — Field Support & Innovation

Caterpillar Inc.; Tucson (AZ); On-site; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off plan

401(k) savings plans

Health Savings Account (HSA)

Job summary

Caterpillar Inc. is seeking a Product Service Engineer to support Caterpillar’s technology products portfolio within the construction industries segment.

You’ll join a global team, providing technical support to dealer/technical/service departments and field reps across NPI and product health targets. The role offers opportunities for leadership, cross‑functional collaboration, and exposure to Caterpillar’s machine product groups; travel up to 30–50% and onsite at Mossville, IL, Clayton, NC, or

Qualifications

• A bachelor’s degree in engineering or related field or experience in engineering or related field.
• Technical product support experience.
• Experience with telematics, payload technologies, productivity technologies, site grading technologies, or safety sensing systems.
• Product/customer support, quality, or aftermarket related experience.
• 6 Sigma Green Belt experience preferred.

Responsibilities

• Develop procedures and plans to ensure product quality and evaluate results; collaborate with product teams to fix design flaws as needed.
• Provide triage support and direct issues to appropriate teams; maximize customer uptime with quick field improvements.
• Coordinate, review, and edit service literature to ensure dealer and customer success in commissioning, maintenance, and service of end-to-end product.
• Solicit and gather internal and external feedback to identify potential new products or improvements to existing products.
• Assist in new customer onboarding and deployment.
• Support customer data gathering initiatives to provide robust requirement information to technical teams.
• Work with corporate partners to enable scalable training offerings for dealers and customers.

Skills

Customer focus

Service excellence

Data gathering & analysis

Effective communications

Problem solving

Relationship management

Technical excellence

Education

Bachelor’s degree in engineering or related field

Job description

Caterpillar Inc. is seeking a Product Service Engineer to support Caterpillar’s technology products portfolio within the construction industries segment.

You’ll join a global team, providing technical support to dealer/technical/service departments and field reps across NPI and product health targets. The role offers opportunities for leadership, cross‑functional collaboration, and exposure to Caterpillar’s machine product groups; travel up to 30–50% and onsite at Mossville, IL, Clayton, NC, or