Product Service Specialist

Caterpillar Brazil; Peoria (IL); On-site; USD 89,000 - 134,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off plan

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Career Development

Incentive bonus

Disability benefits

Life Insurance

Parental leave

Tuition Reimbursement

Job summary

Caterpillar Inc. in Peoria, IL, seeks a Product Service Specialist for Medium Wheel Loader Product Support to work with our dealer network, answer technical questions, monitor performance, and coordinate repairs with EPC and local dealers.

You will engage engineering and manufacturing teams to resolve field issues, conduct on-site visits as needed, and provide technical guidance to customers while upholding Caterpillar’s standards.

Qualifications

• Customer focus with urgency in addressing field problems.
• Clear communication to explain solutions to dealer technicians.
• Strong mechanical aptitude and ability to diagnose machine issues.
• Bachelor’s degree in Engineering or related field.

Responsibilities

• Monitor and respond to DSN tickets related to Medium Wheel Loader systems.
• Identify tests and data needed to determine course of action.
• Coordinate repairs with EPC and local dealers.
• Provide technical guidance to marketing units for customer problems.
• Respond to dealer/customer questions about product performance.
• Conduct dealer and customer visits to provide technical assistance.

Skills

Customer focus

Effective communications

Problem solving

Technical excellence

Education

Bachelor’s degree in Engineering or related field

Job description

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Earthmoving division is hiring a Product Service Specialist in Peoria, IL. As a Product Service Specialist for Medium Wheel Loader Product Support, you will work with our dealer network to answer technical questions and monitor the overall performance of assigned products. You will connect our internal engineering teams to real-time questions from the field to keep our machines running and meet our customers’ needs. You will monitor and document factory build issues, and help engineering and manufacturing teams work the issues to resolution. You will also act as a point of contact with the machine EPCs for quality related issues.

What You’ll Do (Job Duties)

• Monitor and respond to DSN tickets related to questions about all Medium Wheel Loader machine systems.
• Identify tests that need to be completed, data to be obtained and analyzed for course of action.
• Monitors result after change.
• Fixes must address both production and field requirements, which may be different paths.
• Communicate reported issues at the product EPCs between the engineering and manufacturing teams.
• Also coordinate any repairs with the EPC and local dealers.
• Support marketing units with technical guidance for managing customer problems with product deficiencies.
• Respond to dealer/customer and other Caterpillar employees’ questions regarding product performance.
• Conducts dealer and customer visits, as needed, to personally provide technical assistance on urgent field problems and for follow-up purposes.

What You Have (Core Skills)

• Customer Focus: Responding with urgency to field problems or for follow-ups.
• Effective Communications: Ability to clearly explain solutions to dealer technicians and technical communicators.
• Problem Solving: Adapting materials to audience; using mechanical aptitude to diagnose machine issues.
• Technical Excellence: Strong mechanical background and communication skills to interact with technical community.

Top Candidates Will Also Have

• Hands‑on experience in service, service engineering or product support related positions.
• Strong mechanical aptitude with background in field repairs.
• Caterpillar product knowledge (Medium Wheel Loader specifically is highly desired).
• Understanding or experience with dealers, customers, and/or suppliers.
• Ability to organize work and coordinate repair processes.
• Project Management skills, both leading and as team member.
• Bachelor’s degree in Engineering or related field.

Domestic relocation assistance is available for this role. Travel: up to 15%. Visa sponsorship is not available for this role. This position requires 5 days per week in the office (M-F). Summary Pay Range: $89,210.00 - $133,810.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part‑time employees

This position requires working onsite five days a week. Relocation is available for this position. Visa Sponsorship is not available for this position.

Posting Dates: August 26, 2026 - September 18, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.

Qualified applicants of any age are encouraged to apply.

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.