Senior Product Support Manager - Regional Tech Deployment

Caterpillar Inc.; Mossville (IL); On-site; USD 147,760 - 221,640; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off plan

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Employee Assistance Program

Tuition Reimbursement

Relocation assistance

Job summary

Caterpillar Inc. in Mossville, IL is seeking a Senior Product Support Manager (Regional Services) to lead and manage Technology-enabled CI deployment and field support teams.

The role emphasizes collaborating with customer account teams, marketing field teams and dealers for onboarding and execution of technology products. Ideal candidates bring strong leadership, customer focus, and data-driven decision making, with experience in telematics, site technologies, and aftermarkets.

Qualifications

• Bachelor's degree required in Engineering, Marketing, or equivalent.
• Customer focus is essential and used to tailor solutions.
• Service excellence and ability to meet customer needs.
• Decision-making skills and analytical judgment.
• Ability to build and maintain client/vendor relationships.
• Strong communication skills and problem-solving ability.

Responsibilities

• Lead and manage CI deployment and field support teams.
• Collaborate with customer account teams, marketing field teams and dealers.
• Plan and support technology onboarding and execution.
• Provide data-driven insights and feedback to improve performance and customer experience.

Skills

Customer Focus

Service Excellence

Decision Making

Critical Thinking

Relationship Management

Effective Communications

Problem Solving

Education

Bachelor's Degree in Engineering or related field

Job description

Caterpillar Inc. in Mossville, IL is seeking a Senior Product Support Manager (Regional Services) to lead and manage Technology-enabled CI deployment and field support teams.

The role emphasizes collaborating with customer account teams, marketing field teams and dealers for onboarding and execution of technology products. Ideal candidates bring strong leadership, customer focus, and data-driven decision making, with experience in telematics, site technologies, and aftermarkets.