Tech Ops Manager (Marketing Operations)

Ignitium: ABX Orchestration; Phoenix (AZ); On-site; USD 140,000 - 170,000; Full time

Job summary

The role demands 7+ years in marketing operations or RevOps, with 3+ years handling CRM/MA platforms, APIs, and data integrations. This is a high-visibility position advising cross-functional teams and mentoring staff as Ignitium scales.

Qualifications

• 7+ years in marketing operations, RevOps, technical onboarding, or systems implementation.

Responsibilities

• Own the full onboarding lifecycle for new clients, from discovery through go-live.
• Manage onboarding timelines, scope, deliverables, and client communication.
• Configure and QA the GTM tech stack including Salesforce, HubSpot, Marketo, Demandbase, 6sense, ZoomInfo, GA4.
• Provide day-to-day technical support: triage issues, troubleshoot integrations, and manage vendor escalations.
• Partner with Client Ops, GTM, and Product teams to align implementations with campaign strategy and reporting needs.

Skills

Marketing operations

RevOps

Technical onboarding

CRM architecture

APIs & integrations

Client-facing communication

AI curiosity

Project management

Tools

Salesforce

HubSpot

Marketo

Demandbase

6sense

GA4

Google Tag Manager

ZoomInfo

Workato

Zapier

Job description

Own the technical foundation behind enterprise ABM programs, from first onboarding to day-to-day orchestration.

Ignitium is hiring a TechOps Manager to lead technical onboarding for new enterprise clients and provide ongoing marketing operations support across our tech stack, including Demandbase, 6sense, Salesforce, HubSpot, ZoomInfo, Marketo, and GA4. This is a high-impact role focused on scalable implementations, operational excellence, and long-term client success.

About Ignitium

Ignitium is the Enterprise ABM Agency. We orchestrate the GTM tech stack our clients already own, integrating intent signals, ABM platforms, CRM, and activation channels into one coordinated revenue system. We partner with leading revenue teams at companies like Verizon, Sage, and IBM to deliver measurable, board-defensible pipeline.

What You'll Do

• Own the full onboarding lifecycle for new clients, from technical discovery through platform go-live
• Manage onboarding timelines, scope, deliverables, and client communication
• Configure and QA the GTM tech stack, including Salesforce, HubSpot, Marketo, Demandbase, 6sense, ZoomInfo, Google Tag Manager, and GA4
• Provide day-to-day technical support: triage client-reported issues, troubleshoot integrations and data syncs, and manage vendor escalations
• Partner cross-functionally with Client Ops, GTM, and Product teams to align implementations with campaign strategy and reporting needs
• Build, document, and improve onboarding SOPs and scalable workflows
• Lead client kickoff and enablement sessions, translating technical setup into clear business value
• Ensure clean handoffs to Client Success with documented configurations, data mappings, and tracking implementations
• Mentor TechOps managers and specialists as we scale delivery

What You Bring

• 7+ years in marketing operations, RevOps, technical onboarding, or systems implementation
• 3+ years hands-on with CRM and marketing automation platforms (Salesforce, HubSpot, or Marketo)
• Strong understanding of CRM and MAP architecture: lead routing, lifecycle stages, field mapping, data models, and reporting
• Experience configuring and troubleshooting integrations across CRM, MAP, ABM, analytics, and sales engagement platforms
• Working knowledge of APIs, data sync, ETL, and automation tools like Workato or Zapier
• Strong project management skills across multiple simultaneous client implementations
• Excellent client-facing communication, with the ability to turn technical concepts into clear recommendations
• Curiosity about AI, automation, and emerging marketing technologies

Why Ignitium

• Work in-person with a collaborative, high-performing team
• Beautiful Spokane office with incredible views and a stocked kitchen
• Exposure to cutting-edge ABX, AI, and enterprise marketing technologies
• Opportunity to shape TechOps delivery at a fast-growing company
• Strong career growth into senior leadership roles