Tech Ops Manager — FinTech Platform & Lending

Modernize; United States; On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Equity RSUs

Job summary

Modernize, a QuinStreet division, is seeking a Tech Ops Associate to join the 360 Finance engineering team. You will serve as the operational layer between business teams and engineering.

You will own day-to-day platform configuration, production support triage, lender budget monitoring, and operational reporting. You are data-driven with strong attention to detail, able to investigate issues, resolve them independently where possible, and escalate with context when engineering involvement is

Qualifications

• 3+ years in technical operations, production support, or data operations.
• Proficiency using AI tools to scope analyses, troubleshoot data issues.
• Comfort navigating admin tools, internal platforms, and CRM systems (Salesforce a plus).
• Experience with BI/reporting tools (Tableau, ThoughtSpot, Excel) for dashboards.

Responsibilities

• Platform configuration: enable lenders/clients and validate integration.
• Production support and triage: monitor health, runbooks, change handling.
• Lending operations monitoring: review SLAs, funding status, and health indicators.
• Data and reporting: ad hoc data pulls, SQL troubleshooting, validate data with analysts.
• Documentation and process improvement: write SOPs and runbooks, identify gaps.

Skills

Technical ops

Production support

Data analysis

SQL

BI dashboards

Tools

Postman

Job description

Modernize, a QuinStreet division, is seeking a Tech Ops Associate to join the 360 Finance engineering team. You will serve as the operational layer between business teams and engineering.

You will own day-to-day platform configuration, production support triage, lender budget monitoring, and operational reporting. You are data-driven with strong attention to detail, able to investigate issues, resolve them independently where possible, and escalate with context when engineering involvement is