Production Support Engineer

Modernize; United States; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health care benefits

Retirement benefits

Paid time off

Equity options

Job summary

A home improvement technology company is seeking a Production Support Engineer in the United States. This role requires monitoring and ensuring the reliability of our production platform. Ideal candidates will have over 3 years of experience in Production Support, preferably in fintech, and possess SQL debugging skills. The salary range for this position is $80,000 to $100,000 annually, with potential bonuses and equity options.

Qualifications

• 3+ years in Production Support, preferably in fintech or marketplace platforms.
• Experience with debugging data issues using SQL.
• Strong troubleshooting skills in real-time Unix Logs.

Responsibilities

• Monitor production systems and identify performance issues.
• Investigate incidents working closely with development teams.
• Validate hotfixes and deployments in real-time.
• Perform root cause analysis for continuous improvement.
• Execute QA tests for releases and features.
• Act as a technical liaison for customer support teams.

Skills

SQL proficiency

Unix Logs debugging

Troubleshooting skills

Knowledge of Jira

Knowledge of Postman

QA knowledge

CI/CD pipelines familiarity

User journey validation

Tools

Jira

Postman

Job description

Overview

At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $500 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry. We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.

Job Category

We are seeking a Production Support Engineer to ensure the reliability, performance, and quality of our platform in production. This role involves monitoring live systems, resolving issues, and validating new features and fixes through rigorous testing.

Responsibilities

• Monitor production systems and proactively identify performance or functional issues.
• Investigate and resolve incidents, working closely with development, QA, and Operations teams.
• Validate hotfixes and deployments in real-time
• Perform root cause analysis and document findings for continuous improvement.
• Execute manual and automated QA tests for hotfixes, releases, and new features.
• Validate workflows involving applicants, contractors, and lenders.
• Ensure data integrity and compliance across integrations (e.g., credit checks, lender APIs).
• Act as a technical liaison for customer support teams. Investigate user-reported issues and provide timely resolutions.
• Maintain and improve alerting, logging, and dashboard systems.
• Participate in release planning and post-deployment verification.

Requirements

• 3+ years in Production Support, preferably in fintech or marketplace platforms.
• SQL proficiency for debugging data issues.
• Unix Logs debugging for diagnosing issues in real-time
• Strong troubleshooting skills and experience with tools like Jira, and Postman.
• QA knowledge including test case creation, execution, and automation
• Familiarity with CI/CD pipelines and release management.
• Experience with multi-role platforms and user journey validation.
• Excellent communication and documentation skills.

Nice to have

• Experience in home improvement, lending, or financial services platforms.
• Understanding of compliance standards
• Exposure to Agile/Scrum methodologies.

Company Overview

At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $500 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry.

We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.

Salary and Benefits The expected salary range for this position is $80,000 USD to $100,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. The salary may be adjusted based on applicant''s geographic location. The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); (4) any other tax-reportable benefits.

Modernize (a QuinStreet division) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.

Please see QuinStreet’s Employee Privacy Notice here.