Tech & Ops Liaison - Hybrid | Project & Change Lead

City of Atlanta; Atlanta (GA); Hybrid; USD 78,000 - 88,000; Full time

Job summary

The City of Atlanta is seeking a Management Analyst II to bridge technology operations and business processes. The role coordinates daily tech operations, access management, and project handoffs while ensuring readiness and effective service delivery.

Responsibilities include establishing operational dashboards, gathering requirements, coordinating transitions to production, and facilitating knowledge transfer while working in a hybrid schedule.

Qualifications

• Bachelor’s degree in Business, IT, or related field.
• 3+ years of experience in technical operations, systems support, or business analysis.
• Experience with CRM/CMS platforms and reporting tools, with the ability to translate technical changes into operational requirements and business processes.
• Strong proficiency in Microsoft Office Suite and data tracking tools.

Responsibilities

• Coordinate daily technology operations and support workflow management.
• Assist in managing access control processes and user provisioning coordination.
• Support implementation of technology projects and system enhancements, including operational readiness and business handoff activities as initiatives move into production and ongoing operations.
• Monitor and track technical service requests and elevate issues as needed.
• Develop and maintain operational reports and tracking dashboards.
• Assist in gathering business requirements and documenting system needs, including operational requirements, downstream impacts, and business readiness considerations.
• Serve as liaison between Desktop Support, business units and leadership for prioritization of work and coordination of technology-to-operations handoffs.
• Monitor vendor tickets and coordinate resolution activities.
• Lead change management and system rollout activities, including business readiness, knowledge transfer, training, process updates, QA considerations, staffing impacts, and adoption activities.
• Lead technology-to-operations handoffs for completed technology projects, systems, and initiatives, ensuring the appropriate business units are prepared to adopt and sustain new capabilities through coordinated knowledge transfer, process recommendations, business operations recommendations, technical best practices, and adoption planning.
• Provide business operations recommendations and technical best practices that support process alignment, operational continuity, and effective adoption of implemented technology.
• Assist with performance tracking and operational reporting.
• Makes recommendations on operational improvements and workflow prioritization, including process, staffing, QA, and business readiness impacts associated with technology initiatives.
• Escalates technical issues requiring leadership intervention.
• Applies established procedures and policies to daily operations, while identifying opportunities to align business processes with technology capabilities and best practices.
• Provides informal guidance and coordination support to technical staff and business units, particularly during technology-to-operations transitions.
• May assist in training or onboarding of support personnel and coordinating knowledge transfer for new or enhanced technology.
• Acts as operational lead in absence of manager for assigned functions.
• Performs other duties as assigned.

Skills

Organizational analysis

Effective communication

Regulatory compliance

Office software

Data analysis

Education

Bachelor's degree in Business/IT/Related

Tools

CRM/CMS platforms

Reporting tools

Microsoft Office

Job description

The City of Atlanta is seeking a Management Analyst II to bridge technology operations and business processes. The role coordinates daily tech operations, access management, and project handoffs while ensuring readiness and effective service delivery.

Responsibilities include establishing operational dashboards, gathering requirements, coordinating transitions to production, and facilitating knowledge transfer while working in a hybrid schedule.