Solutions Engineer

Thirdweb; New York (NY); On-site; USD 100,000 - 140,000; Full time

Job summary

A web3 development platform is seeking a Solutions Engineer to be the technical bridge between customers and product teams. This role involves providing technical and architectural advice, diagnosing customer issues, and collaborating with product teams. Ideal candidates have 3+ years of software development experience and 1-2 years with blockchain technologies. Strong communication and problem-solving skills are essential. This position will allow you to empower developers and contribute to innovative products.

Qualifications

• 3+ years of software development experience.
• 1-2 years of hands-on experience with blockchain technology, smart contracts, and NFTs.
• Excellent written and verbal communication skills.

Responsibilities

• Provide technical and architectural advice throughout project lifecycle.
• Lead technical discovery calls and product demonstrations.
• Diagnose and debug customer issues across the stack.

Skills

Software development

Blockchain technology

Smart contracts

Communication skills

Problem-solving

Git and version control

EVM-compatible chains

Web3 development frameworks

Open-source contributions

Customer-facing support

Job description

thirdweb is a full stack development platform for web3.

We provide frontend, backend and on-chain tools for developers to build apps & games that works on any EVM chain. Our mission is to empower developers to easily create decentralized internet products, and serve them to billions of users.

Over 100,000 developers use thirdweb every month and over 1M unique wallets have interacted with our contracts on mainnet. Companies like Shopify, AWS, Coinbase, Circle, Rarible, Animoca Brands, and many more use our product to build and power their applications.

The Role

We're seeking a Solutions Engineer to serve as a technical bridge between our customers and product teams. In this role, you'll help customers successfully implement thirdweb's SDK, smart contracts, and infrastructure while gathering valuable feedback to improve our platform.

What you’ll be doing

• Provide technical and architectural advice to both business stakeholders and developers through various stages of the project lifecycle
• Lead technical discovery calls and product demonstrations for potential customers
• Actively drive and manage the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical adviser and product advocate
• Help diagnose and debug customer issues across the stack (smart contracts, front/back end, infra)
• Build and maintain scalable technical content including implementation guides, solution templates, and reusable code samples
• Collaborate with the product team to translate customer feedback into feature improvements
• Build proof-of-concept applications showcasing thirdweb's capabilities
• Proactively identify and develop internal tools, automation scripts, and processes that increase the solutions team’s efficiency
• Support customers through various channels including Discord, email, and video calls

What we're looking for

• 3+ years of software development experience
• 1-2 years of hands-on experience with blockchain technology, smart contracts, and NFTs
• Excellent written and verbal communication skills
• Problem-solving mindset and ability to debug complex technical issues
• Experience with Git and version control
• Experience with EVM-compatible chains (Ethereum, Polygon, etc.)
• Familiarity with web3 development frameworks (Hardhat, Foundry)
• Contributions to open-source projects
• Experience with developer tools and SDK implementation
• Experience in a customer-facing support role.
• A constant learner who thrives in a fast pace environment and enjoys the challenge of a changing technical product.