Tech Ops Leader for MSP Service Delivery

NexTech Professional Services; Bingham Farms (MI); Sur place; USD 100 000 - 135 000; Plein temps

Avantages offerts par ce poste

401(k) match

Medical/dental/vision

Disability insurance

Life insurance

PTO

Paid holidays

Résumé du poste

NexTech Professional Services, a Detroit-area MSP, seeks a Director of Technical Operations to lead the technical engine, build scalable systems, and protect leadership from firefighting. 100% in-office in Detroit Metro.

7+ MSP years and 3+ years leading service delivery required; strong AD, MS 365, identity/security, and networking skills are essential. Responsibilities include setting scorecards, guiding escalation, and driving cross-functional collaboration with Customer Success and

Qualifications

• 7+ years of MSP experience.
• 3+ years leading service delivery or equivalent.
• Proven ability to run accountability systems (KPIs, standards).
• Technical credibility across identity, endpoint/security concepts, backup/BCDR, and networking.

Responsabilités

• Own service delivery performance through scorecards, KPIs, meeting rhythm, and accountability.
• Establish and enforce escalation paths, serving as final internal stop before leadership.
• Provide technical guidance when teams are stuck; drive root-cause thinking.
• Maintain and evolve standards across client environments (identity, endpoint, security, backup, networking).
• Own tool governance and adoption across PSA/RMM/documentation/security/backup systems.
• Improve onboarding efficiency and consistency through process, ownership, and documentation quality.
• Build team capability through coaching, training cadence, and performance management.

Connaissances

MS 365

AD (Active Directory)

Identity & security

Backup/BCDR

Networking fundamentals

Troubleshooting

Description du poste

NexTech Professional Services, a Detroit-area MSP, seeks a Director of Technical Operations to lead the technical engine, build scalable systems, and protect leadership from firefighting. 100% in-office in Detroit Metro.

7+ MSP years and 3+ years leading service delivery required; strong AD, MS 365, identity/security, and networking skills are essential. Responsibilities include setting scorecards, guiding escalation, and driving cross-functional collaboration with Customer Success and