TechOps Director for MSP Growth & Service Delivery

Huntington Technology Inc; Bingham Farms (MI); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Free uniforms

Training & development

Job summary

Huntington Technology is seeking a senior MSP leader to run the technical engine day to day, protecting the leadership team from firefighting. You will own service delivery, implement KPI-based governance, and raise team capability to support rapid growth and maturity.

You will lead the Service Desk and Technical Delivery teams, direct reports, and cross-functional partnerships to ensure consistent, reliable client outcomes in a fast-paced environment.

Qualifications

• 10+ years MSP experience required.
• 4+ years leading service delivery roles.
• Proven ability to run accountability systems (KPIs, standards).
• Strong troubleshooting across AD, M365, identity, endpoint/security, backup/BCDR, and core networking.

Responsibilities

• Own service delivery performance through scorecards, KPIs, meeting rhythms and accountability.
• Establish and enforce escalation paths; final internal stop before leadership involvement.
• Provide technical guidance when teams are stuck; drive root-cause thinking and issue elimination.
• Maintain and evolve standards across client environments (identity, endpoint, security, backup, networking).
• Own tool governance and adoption across PSA/RMM/documentation/security/backup systems.
• Improve onboarding efficiency and consistency through process, ownership and documentation quality.
• Build team capability through coaching, training cadence and performance management.

Skills

MSP experience

Leadership

KPI management

Technical credibility

AD & M365

Endpoint & security

Networking fundamentals

Tools

PSA/RMM

Documentation tools

Job description

Huntington Technology is seeking a senior MSP leader to run the technical engine day to day, protecting the leadership team from firefighting. You will own service delivery, implement KPI-based governance, and raise team capability to support rapid growth and maturity.

You will lead the Service Desk and Technical Delivery teams, direct reports, and cross-functional partnerships to ensure consistent, reliable client outcomes in a fast-paced environment.