Tech Operations Director—Remote & Impactful

JLL; Charlotte (NC); On-site; USD 129,000 - 165,000; Full time

Job summary

JLL is seeking a Director of Technology Operations to lead the Bank of America account's technology operations, focusing on client success, reliability, and proactive issue resolution. The role emphasizes process optimization and building a high-performing team fluent in IT and BI tasks.

Candidates should have strong analytical skills, experience with Microsoft BI stack and Tableau, and a track record of delivering results with excellent customer service.

Qualifications

• Technically proficient in IT and BI operations.
• Demonstrated experience improving and optimizing processes.
• Strong analytical and problem-solving skills.
• Capable of building a high performing team and mentoring others.
• Experience with Microsoft BI stack (SharePoint, PowerPivot, PowerView, SSRS) and Tableau or similar.
• Results-driven with outstanding customer service skills.
• Experience with Bank of America and JLL technology environments is highly desirable.

Responsibilities

• Manages all Bank of America technology compliance activities including security scanning, and disaster recovery testing.
• Responsible for incident management activities for the account.
• Coordinates troubleshooting, support, and service for systems, equipment and networks when necessary.
• Manages provisioning and user access reporting.
• Organizes and executes the steps required to onboard new systems to the account.
• Coordinates the interfacing strategies between JLL and client systems.
• Responsible for hardware provisioning and support for JLL BofA account associates.
• Coordinates the accounts relationship with our Technology Support Center (software support).

Skills

IT operations

BI operations

Process optimization

Analytical skills

Team leadership

Customer service

Bank of America environment

JLL tech environments

Education

Bachelor's degree

MBA preferred

Tools

SharePoint

PowerPivot

PowerView

SSRS

Tableau

Job description

JLL is seeking a Director of Technology Operations to lead the Bank of America account's technology operations, focusing on client success, reliability, and proactive issue resolution. The role emphasizes process optimization and building a high-performing team fluent in IT and BI tasks.

Candidates should have strong analytical skills, experience with Microsoft BI stack and Tableau, and a track record of delivering results with excellent customer service.