Tech Operations Analyst - Hybrid IT & Onboarding Lead

Persona; New York (NY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision

3% 401(k) contribution

Unlimited PTO

Quarterly mental health days

Family planning benefits

Professional development stipend

Wellness benefits

Job summary

Persona is a configurable identity platform; we are hiring a Tech Ops Analyst for our New York office to ensure smooth IT operations and end-user support for NYC-based employees, including leadership.

The successful candidate will help onboarding/offboarding with People Ops, set up video conferences, manage equipment, and explore new tools to boost efficiency. This role is hybrid with in-office Tuesdays–Thursdays, and remote Mondays and Fridays.

Qualifications

• 3 years of experience working in IT or equivalent experience
• Strong passion for technology, automation, and efficiency
• Experience with macOS, Google Workspace, Jamf Pro, and Okta
• Comfort building trust through collaboration and successful cross-functional engagements
• Working knowledge of computer systems, security, network and systems administration, databases, and data storage systems
• Great at finding solutions and explaining your thought process to achieve results
• Firm grasp of IT best practices

Responsibilities

• Be the front-line support for every New York City-based employee, including our leadership team
• Work with our People Ops team to ensure smooth onboarding/offboarding for employees
• Set up video conferencing for company all-hands
• Procure and track all tech equipment for all employees (remotely and in-office)
• Research new tools to optimize internal efficiencies across teams

Skills

Technology passion

Automation

End-user support

Collaboration

Troubleshooting

Security basics

Tools

macOS

Google Workspace

Jamf Pro

Okta

Job description

Persona is a configurable identity platform; we are hiring a Tech Ops Analyst for our New York office to ensure smooth IT operations and end-user support for NYC-based employees, including leadership.

The successful candidate will help onboarding/offboarding with People Ops, set up video conferences, manage equipment, and explore new tools to boost efficiency. This role is hybrid with in-office Tuesdays–Thursdays, and remote Mondays and Fridays.