Sr. Tech Lead - Infrastructure Services S 4D

Genpact LLC; New York (NY); Remote; USD 80,000 - 100,000; Full time

Job summary

Genpact LLC is seeking a Sr. Tech Lead - Infrastructure Services to lead the IT operations team and manage IT infrastructure, systems, and applications for high availability. The role emphasizes policy development, cross-functional collaboration, and proactive performance monitoring.

Candidate will guide technical teams, conduct audits, and stay current with emerging technologies to drive continuous improvement and secure, scalable solutions across the enterprise.

Qualifications

• Bachelors degrees in computer/IS/IT/engineering related fields as listed.
• Professional certifications such as CISSP, CCNA, PMP supported.
• Experience leading IT operations, security and compliance activities.

Responsibilities

• Lead and manage the IT operations team.
• Oversee IT infrastructure, systems, and applications to ensure optimal performance and availability.
• Develop and implement IT policies and procedures to improve operational efficiency.
• Collaborate with cross-functional teams to support IT projects and initiatives.
• Monitor and analyze system performance metrics to identify and address issues proactively.
• Provide technical guidance and support to team members on complex IT issues.
• Conduct regular assessments and audits of IT systems to ensure compliance with security and regulatory standards.
• Stay updated on emerging technologies and trends to recommend innovative solutions for continuous improvement.

Skills

Agile Methodology

Security Operations Management

Cloud Applications

Database Administration

Server Infrastructure

People Leadership

Risk Management

Education

Bachelor's - Computer Engineering

Bachelor's - Database Management

Bachelor's - Information Systems

Bachelor's - Information Technology

Bachelor's - Network Engineering

Job description

Sr. Tech Lead - Infrastructure Services SReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job Description• Lead and manage the IT operations team • Oversee IT infrastructure, systems, and applications to ensure optimal performance and availability • Develop and implement IT policies and procedures to improve operational efficiency • Collaborate with cross-functional teams to support IT projects and initiatives • Monitor and analyze system performance metrics to identify and address issues proactively • Provide technical guidance and support to team members on complex IT issues • Conduct regular assessments and audits of IT systems to ensure compliance with security and regulatory standards • Stay updated on emerging technologies and trends to recommend innovative solutions for continuous improvement.QualificationsBachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network EngineeringCertificationsCertified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, Cisco Certified Network Associate (CCNA) - Netmetrix SolutionNetmetrix Solution, Project Management Professional (PMP) - Virtual Learning Academy (VLA)Virtual Learning Academy (VLA)Required SkillsAgile Methodology, Agile Methodology, Applications Support, Backup Management, Change Management, Client Relations, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, Inclusion, Modernizing Operations, Oracle Exadata Database Machine, Oracle Solaris, OS management, People Leadership, Personal Effectiveness, Risk Management, Security Operations Management, Server Infrastructure {+ 4 more}LanguageEnglish (Required)Language Proficiency -Proficient - C2Additional Job Location -Job TypeRegularMaster Skill List -Infrastructure Services SRemote Type -RemoteWork Shift -Day Job (United States of America)The approximate annual base compensation range for this position is:80,000 to 100,000 USD“Los Angeles California-based candidates are not eligible for this role”The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.Why join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.