Tech Leader — AI‑Enabled Customer Platforms

American Electric Power; Columbus (OH); On-site; USD 137,000 - 178,000; Full time

Job summary

American Electric Power (AEP) is seeking a Technology Manager, Customer Digital Platforms to drive strategy, delivery, and operational excellence for its customer-facing digital ecosystem. You will oversee 30+ employees/contractors, align with architecture, cybersecurity, and vendor teams, and champion AI-enabled engineering practices for faster, safer delivery.

The role emphasizes Build and Run accountability, platform reliability, and end-to-end lifecycle governance across web, mobile, chat,

Qualifications

• Bachelor’s degree in computer science, engineering, or related field.
• 8+ years of technology experience.
• 4–6 years of direct supervision experience.

Responsibilities

• Lead engineering teams for customer digital platforms.
• Own delivery of the technology roadmap.
• Partner with stakeholders to prioritize capabilities and roadmaps.
• Ensure security, scalability, and reliability of platforms.

Skills

Leadership

Strategic planning

Stakeholder management

AI-enabled engineering

Cloud/DevSecOps

Education

Bachelor's degree in CS/Engineering

Tools

CI/CD

Observability

SRE

Job description

American Electric Power (AEP) is seeking a Technology Manager, Customer Digital Platforms to drive strategy, delivery, and operational excellence for its customer-facing digital ecosystem. You will oversee 30+ employees/contractors, align with architecture, cybersecurity, and vendor teams, and champion AI-enabled engineering practices for faster, safer delivery.

The role emphasizes Build and Run accountability, platform reliability, and end-to-end lifecycle governance across web, mobile, chat,