Tech Lead- MSD (Microsoft Dynamics)

Blackstone eIT; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

BlackStone eIT in the United States is seeking a Senior MS Dynamics CRM Developer to lead architecture and deliver end-to-end Dynamics 365 solutions across Sales, Service, and Marketing.

You will design, customize, and integrate using Web API, REST, OData, Power Automate, and Power Pages, mentor junior developers, and collaborate with product managers and architects.

The role requires 8+ years' experience, banking domain familiarity, Agile teamwork, Jira/Confluence, and strong communication.

Qualifications

• Minimum of 8 years of extensive work experience using MS Dynamics CRM 365.
• Strong hands-on experience with Dynamics cloud configuration and customization.
• Experience with Customer Service Hub, Marketing, Customer Voice, Sales, Power Apps and Power Pages.
• Experience with Power Automate Cloud Flows.
• Strong C#, ASP.NET, .NET Core and Web APIs experience.
• Banking domain experience preferred.
• Experience in Agile environments (Scrum) and Jira/Confluence.
• Excellent communication and mentoring skills.

Responsibilities

• Solution Design & Strategy: Lead architecture and solution design for Dynamics 365; groom sessions with business users.
• Development: End-to-end Dynamics CE implementations including UI/customizations, workflows, and reports.
• Module Expertise: Develop across Sales, Customer Service, Customer Voice, and Power Pages.
• System Integration: Manage integrations via Web API, REST/ODATA, SOAP; versioning with Visual Studio.
• Platform Maintenance: Monitor, troubleshoot and maintain CRM for rapid defect resolution.
• Agile Collaboration: Work in Scrum; demos with stakeholders; align with architecture team.
• Leadership: Mentor senior and junior developers; enforce standards and best practices.

Skills

MS Dynamics 365

C#

ASP.NET

Web API

Power Automate

Azure

Jira

Confluence

Education

Bachelor’s degree in Computer Science or related field

Tools

Power Apps

Job description

You will Join our Dynamics CRM Development team as a pivotal contributor to the Lead the full development and

support lifecycle. In this role, you will build & maintain innovative features for Dynamics CE Online,

collaborating closely with Developers, Product Managers, Solution Architects and Senior Stakeholders to

transform business needs into high-performing digital solutions.

Primary Responsibilities & Key Duties:

• Solution Design & Strategy: Lead Architecture and solution Design for Dynamics 365, Lead grooming sessions with business users to provide optimal solutions, accurate estimations, and detailed sub-tasks for every user story.
• Development: Execute end-to-end MS Dynamics CE implementations, including high-level customizations, UI/form & plugins & workflows development, Power Automate development, Security configuration, reporting/dashboards configuration and technical/business documentation.
• Module Expertise: Extensive hands-on development across Sales, Customer Service, Customer Voice, and Power Pages.
• System Integration: Manage seamless integrations using Web API, REST/ODATA, and SOAP endpoints, while utilizing Visual Studio and source control for versioning.
• Platform Maintenance: Proactively monitor, troubleshoot, and maintain the CRM platform to ensure zero-friction operations and rapid defect resolution.
• Agile Collaboration: Work within a Scrum framework, conducting stakeholder demos and collaborating with the architecture team to ensure designs meet all technical and business requirements.
• Leadership: Mentor Senior & Junior developers and ensure they know & follow the standards and best practices.

Requirements

• Minimum of 8 years of extensive work experience using MS Dynamics CRM 365.
• Strong and solid hands-on Experience as MS Dynamics developer involving MS Dynamics cloud offering configuration, development of Customizations and extending capabilities of the platform (like Workflows / Plugins).
• Strong experience with MS Dynamics Cloud Offering Modules including Customer Service Hub and its new features (e.g., Unified SLA / KB Article), Dynamics 365 Marketing (Outbound / Realtime), Customer Voice, and Sales and Power Apps and power pages.
• String experience with Power Automate Cloud Flows
• Strong and solid hands-on Experience as a developer with C#, ASP.net, .Net core and Web APIs.
• Experience with Azure Synapse Link and Data Flows development
• Experience with banking industry is preferred.
• Experience of working in a fast-paced agile team
• Strong planning, prioritization, analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Bachelor’s degree/University degree
• 8+ years of experience with prior experience in banking domain.
• Experience working in Agile methodology.
• Experience in Confluence and Jira
• Experience working with product/ technology delivery teams and support