Tech Lead, AI-Driven App Support (Hybrid)

BrightClaim; New York (NY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Genpact is seeking a Tech Lead - Application Support N to guide a team of application support professionals in a fast-paced, innovation-driven environment. You will provide technical leadership, troubleshoot critical issues, and collaborate with multiple stakeholders to ensure reliable, scalable applications.

The role emphasizes hands-on engineering, mentoring, and continued learning in AI-powered transformations and enterprise-scale initiatives within a hybrid work setup in the United States.

Qualifications

• Bachelors in Computer Engineering, Computer Science or Information Technology; Masters in Software Engineering preferred.
• Strong foundation in software engineering and architecture principles.
• Experience leading application support teams and delivering complex solutions.

Responsibilities

• Lead and mentor a team of application support specialists.
• Provide technical expertise to troubleshoot and resolve complex issues.
• Collaborate with cross-functional teams to implement and maintain applications.
• Develop and maintain support documentation and procedures for applications.
• Monitor application performance and identify areas for improvement.
• Coordinate with vendors for escalated support cases and resolution.
• Conduct regular training sessions for team members to enhance skills.
• Stay updated on industry trends and best practices in application support.

Skills

Agile

Executive Presence

Inclusion

People Leadership

Personal Effectiveness

Python

Python Automation

Python Development

Risk Management

Storytelling

Education

Bachelor's in Computer Engineering

Bachelor's in Computer Science

Bachelor's in Information Technology

Master's in Software Engineering

Tools

AWS DevOps

CKA

Job description

Genpact is seeking a Tech Lead - Application Support N to guide a team of application support professionals in a fast-paced, innovation-driven environment. You will provide technical leadership, troubleshoot critical issues, and collaborate with multiple stakeholders to ensure reliable, scalable applications.

The role emphasizes hands-on engineering, mentoring, and continued learning in AI-powered transformations and enterprise-scale initiatives within a hybrid work setup in the United States.