Tech Lead - Application Support N 4C

BrightClaim; New York (NY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Genpact is seeking a Tech Lead - Application Support N to guide a team of application support professionals in a fast-paced, innovation-driven environment. You will provide technical leadership, troubleshoot critical issues, and collaborate with multiple stakeholders to ensure reliable, scalable applications.

The role emphasizes hands-on engineering, mentoring, and continued learning in AI-powered transformations and enterprise-scale initiatives within a hybrid work setup in the United States.

Qualifications

• Bachelors in Computer Engineering, Computer Science or Information Technology; Masters in Software Engineering preferred.
• Strong foundation in software engineering and architecture principles.
• Experience leading application support teams and delivering complex solutions.

Responsibilities

• Lead and mentor a team of application support specialists.
• Provide technical expertise to troubleshoot and resolve complex issues.
• Collaborate with cross-functional teams to implement and maintain applications.
• Develop and maintain support documentation and procedures for applications.
• Monitor application performance and identify areas for improvement.
• Coordinate with vendors for escalated support cases and resolution.
• Conduct regular training sessions for team members to enhance skills.
• Stay updated on industry trends and best practices in application support.

Skills

Agile

Executive Presence

Inclusion

People Leadership

Personal Effectiveness

Python

Python Automation

Python Development

Risk Management

Storytelling

Education

Bachelor's in Computer Engineering

Bachelor's in Computer Science

Bachelor's in Information Technology

Master's in Software Engineering

Tools

AWS DevOps

CKA

Job description

Tech Lead - Application Support N

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Lead and mentor a team of application support specialists.
• Provide technical expertise and guidance to troubleshoot and resolve complex application issues.
• Collaborate with cross-functional teams to implement and maintain applications.
• Develop and maintain support documentation and procedures for applications.
• Monitor application performance and identify areas for improvement.
• Coordinate with vendors for escalated support cases and issue resolution.
• Conduct regular training sessions for team members to enhance their skills and knowledge.
• Stay updated on industry trends and best practices in application support.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

AWS Certified DevOps Engineer - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS), Certified Kubernetes Administrator (CKA) - CNCF (Cloud Native Computing Foundation)CNCF (Cloud Native Computing Foundation)

Required Skills

Agile Methodology, Executive Presence, Inclusion, People Leadership, Personal Effectiveness, Python (Programming Language), Python Automation, Python Software Development, Risk Management, Storytelling

Language

English (Required)

Language Proficiency -

Proficient - C2

Job Type

Regular

Master Skill List -

Application Support N

Remote Type -

Hybrid

Work Shift -

Day Job (United States of America)

The approximate annual base compensation range for this position is:

60,000 to 75,000 USD

Los Angeles California-based candidates are not eligible for this role

The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.