Tech Incident Response Specialist — 24/7 Global Center

JPMorganChase; Seattle (WA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Comprehensive health care coverage

On-site health and wellness centers

A retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase is seeking a Technology Support Associate to join the Cybersecurity & Technology Controls Incident Management & Response team, serving within the Global Incident Command Center and Security Operations Center to deliver 24/7 incident management and response services. You will coordinate across tech, continuity, and regulatory interfaces.

The role requires strong communication, incident management discipline, and a proactive, collaborative approach to drive timely resolutions and

Qualifications

• Formal training or certification on technology support concepts.
• 3+ years of applied incident management experience.
• Experience communicating technical topics to senior management.

Responsibilities

• Serve as a key member of the CTC IMR team within the GICC and SOC, providing 24/7 support for incident management and response.
• Execute the Firm-wide Cybersecurity Incident Management Playbook to orchestrate actions during the lifecycle of cybersecurity events, aiming to prevent or mitigate impacts.
• Act as the frontline defense for cybersecurity incidents, ensuring effective and timely resolution of security issues against the firm's infrastructure.
• Collaborate with internal and external partners, including regulatory, compliance, privacy, and media communications teams, to manage incidents.
• Utilize command and control, communication, and documentation skills to ensure the stability, capacity, and resiliency of products.
• Work closely with Cybersecurity Operations Incident Response teams and Enterprise Technology Product and Engineering teams to mitigate and remediate events and incidents.
• Analyze operational metrics to identify process improvements and deliver constructive feedback to the team.
• Engage in continuous improvement of practices and processes, and participate in research, internal procedure uplift, and internal tools development.

Skills

Incident management

Documentation

Communication with senior management

Cross-functional collaboration

ITIL framework knowledge

Operating systems basics

Cybersecurity fundamentals

Education

Technology support certification

Tools

Incident management tools

Job description

JPMorganChase is seeking a Technology Support Associate to join the Cybersecurity & Technology Controls Incident Management & Response team, serving within the Global Incident Command Center and Security Operations Center to deliver 24/7 incident management and response services. You will coordinate across tech, continuity, and regulatory interfaces.

The role requires strong communication, incident management discipline, and a proactive, collaborative approach to drive timely resolutions and