Cyber Incident Commander — 24/7 Tech Resilience

JPMorgan Chase & Co.; Seattle (WA); On-site; USD 120,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Technology Support Associate to join the Cybersecurity & Technology Controls Incident Management & Response team in Seattle. The role supports 24/7 incident management and response, following the firm-wide playbooks to protect the organization's infrastructure.

The position requires strong incident management experience, ITIL knowledge, and the ability to work with regulatory and technical teams to resolve security events quickly and effectively.

Qualifications

• Formal training or certification on technology support concepts and 3+ years applied experience.
• Minimum of five years of experience in an Incident Management or Incident Response function in an enterprise environment.
• Demonstrated command and control, documentation, and communication skills in previous roles.
• Experience communicating technical topics to senior management from technical and non-technical backgrounds.
• Ability to work closely with business, technology, and project management partners to execute projects and improvements for the CTC IMR team.
• Strong understanding of the ITIL framework and experience with incident management tools.
• Basic understanding of operating systems, network fundamentals, cyber tools, and cloud architecture.
• High-level understanding of cybersecurity attack frameworks (MITRE ATT&CK, Cyber Kill Chain).
• Ability to influence senior technology managers across organizational boundaries.

Responsibilities

• Serve as a key member of the CTC IMR team within the GICC and SOC, providing 24/7 incident management and response.
• Execute the Firm-wide Cybersecurity Incident Management Playbook to orchestrate actions during cybersecurity events.
• Act as frontline defense for cybersecurity incidents, ensuring timely resolution of security issues.
• Collaborate with regulatory, compliance, privacy, and media communications teams to manage incidents.
• Utilize command and control, communication, and documentation skills to ensure stability and resiliency of products.
• Work with Cybersecurity Operations Incident Response teams and Enterprise Technology Product and Engineering teams to mitigate events.
• Analyze operational metrics to identify process improvements and deliver feedback.
• Engage in continuous improvement of practices, procedures, and tools.

Skills

Incident management

Incident response

ITIL knowledge

Communication with senior management

Documentation skills

Decision-making under pressure

Cross-functional collaboration

Proactive mindset

Tools

Incident management tools

Security operations concepts

Job description

JPMorgan Chase & Co. is seeking a Technology Support Associate to join the Cybersecurity & Technology Controls Incident Management & Response team in Seattle. The role supports 24/7 incident management and response, following the firm-wide playbooks to protect the organization's infrastructure.

The position requires strong incident management experience, ITIL knowledge, and the ability to work with regulatory and technical teams to resolve security events quickly and effectively.