Global Cyber Incident Lead

Next Frontier Capital; Seattle (WA); On-site; USD 110,000 - 165,000; Full time

Job summary

JPMorganChase is seeking a Technology Support Lead within the Cybersecurity & Technology Controls Incident Management & Response team. You will operate in the Global Incident Command Center and Security Operations Center, coordinating across global teams to protect the firm’s infrastructure and ensure rapid, controlled responses to incidents.

The role requires strong incident management experience, ITIL knowledge, and the ability to communicate complex technical concepts to senior leaders.

Qualifications

• Formal training or certification on technology support concepts and 5+ years applied experience.
• Minimum of five years of experience in an Incident Management or Incident Response function in an enterprise environment.
• Demonstrated command and control, documentation, and communication skills.
• Experience communicating technical topics to senior management from technical and non-technical backgrounds.
• Ability to work with business, technology, and project management partners to execute improvements for the CTC IMR team.

Responsibilities

• Serve as a key member of the CTC IMR team within the GICC and SOC, providing 24/7 support for incident management and response.
• Execute the Firm-wide Cybersecurity Incident Management Playbook to orchestrate actions during cybersecurity events.
• Act as frontline defense for cybersecurity incidents, ensuring timely resolution of security issues.
• Collaborate with regulatory, compliance, privacy, and media teams to manage incidents.
• Use command and control, communication, and documentation to ensure stability and resiliency of products.
• Work with Cybersecurity Operations and Enterprise Technology teams to mitigate incidents.
• Analyze operational metrics to identify process improvements and provide feedback.
• Participate in research, internal procedure uplift, and internal tools development.

Skills

Incident Management

Incident Response

Cybersecurity

Communication

Leadership

ITIL

Regulatory/Compliance coordination

Tools

Incident management tools

Documentation tools

Job description

JPMorganChase is seeking a Technology Support Lead within the Cybersecurity & Technology Controls Incident Management & Response team. You will operate in the Global Incident Command Center and Security Operations Center, coordinating across global teams to protect the firm’s infrastructure and ensure rapid, controlled responses to incidents.

The role requires strong incident management experience, ITIL knowledge, and the ability to communicate complex technical concepts to senior leaders.