Tech Help Desk Analyst — User Support & Solutions

STI; Harrisburg (Dauphin County); On-site; USD 45,000 - 55,000; Full time

Job summary

A technology services company seeks a Help Desk Analyst in Harrisburg, PA, to provide technical assistance to users via phone, ensuring resolution of hardware and software issues. Ideal candidates should possess excellent communication skills and be attentive to detail, with at least 1 year of IT service experience. Strong knowledge of Microsoft systems, particularly Windows 7 and Office 365, is required. The role includes weekend work once a quarter, with two weeks’ notice provided.

Qualifications

• 1+ years of IT Service Desk or Call Center experience required.
• Ability to support users with limited computer knowledge.
• Excellent communication skills, both written and spoken.

Responsibilities

• Provide technical assistance and support via phone.
• Investigate and resolve software and hardware problems.
• Create and escalate trouble tickets as needed.

Skills

Call tracking software proficiency

Attention to detail

Customer support

Communication skills

Organizational skills

Active Directory administration

Troubleshooting Office 365

Teamwork

Tools

Microsoft Windows 7

Office 365

Job description

A technology services company seeks a Help Desk Analyst in Harrisburg, PA, to provide technical assistance to users via phone, ensuring resolution of hardware and software issues. Ideal candidates should possess excellent communication skills and be attentive to detail, with at least 1 year of IT service experience. Strong knowledge of Microsoft systems, particularly Windows 7 and Office 365, is required. The role includes weekend work once a quarter, with two weeks’ notice provided.