Tech Desk Associate (part-time)

Warren--newport-Public-Librar; Gurnee (IL); On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

Employee Assistance Plan (EAP)

Casual dress code

Staff lounge

Monthly staff events

Job summary

Warren-Newport Public Library District in Gurnee, IL is seeking a part-time Tech Desk Associate to provide friendly tech assistance to patrons. The role averages 17 hours per week and is not an IT role, with duties including help with computers, printers, and library software.

Ideal candidates have strong customer service, at least two years in technology support or training, and conversational Spanish is a plus. Hiring is non-exempt; schedule includes weekday evenings and weekend shifts.

Qualifications

• High school diploma or equivalent is required.
• Excellent customer service skills with a friendly demeanor.
• Two years of technology support or training experience preferred; Spanish language skills a plus.

Responsibilities

• Assist library patrons in using library computers and their personal devices connected to the library Wi‑Fi.
• Provide help with email, online forms, printing, saving files, and general computer operations.
• Guide patrons in using printers, photocopiers, scanners, and fax machines.
• Help maintain a welcoming environment by following library policies with staff support.
• Assist with implementation of new library services as they arise.

Skills

Customer service

Tech support

Spanish (conversational)

Education

High school diploma

Job description

Description

Are you a tech enthusiast with a drive to help others? Warren-Newport Public Library in Gurnee, IL is seeking a dedicated part-time Tech Desk Associate (average of 17 hours per week) to provide exceptional technical support to our patrons.

The starting non-exempt hourly range is $18.02-$23.43 per hour DOQ.

Schedule

• Monday from 1:00 p.m. to 9:00 p.m.
• Thursday from 1:00 p.m. to 9:00 p.m.

Two weekend shifts per month:

• Saturday: four-hour shift (between the hours of 9:00 a.m. to 5:00 p.m.)
• Sunday: 1:00 p.m. – 5:00 p.m.

As the Tech Desk Associate, you'll empower patrons by providing friendly technology assistance and ensure everyone feels comfortable using the library's resources by offering support with computers, printing, and library software. Bilingual Spanish language skills would be especially helpful in serving our diverse patrons.

Here’s what you’ll do:

• Assist library patrons in using library-provided computers and their personal devices connected to the library's Wi-Fi network.
• Offer support with tasks such as email, filling out online forms, printing, saving files, and general computer operations.
• Provide guidance on using the library's printers, photocopiers, scanners, and fax machines.
• Help ensure a welcoming and appropriate environment for patrons by following and enforcing library behavior policies, with the support of other staff members.
• Assist with the implementation of new library services as they arise.
• Please note we have a designated IT department. This position is NOT an IT role for the library.

Part-Time Benefits Include:

• Paid time off in accordance with the Paid Leave for All Workers Act (PLAWA)
• Voluntary 457 Retirement Plan participation

Perks & Work Environment:

• Access to the Employee Assistance Plan (EAP)
• Casual dress code
• Access to a staff lounge
• Monthly staff events

Requirements

To thrive in this role, you’ll need:

• High school diploma or equivalent.
• Excellent customer service skills with a friendly and helpful demeanor, and a comfort working with diverse groups of people.
• Two years of technology support or training experience (preferred), with conversational fluency in Spanish a plus.

Work Environment

• The role involves a mix of sitting, standing, and walking.
• Frequent interaction with the public is expected.
• Ability to lift and carry materials (up to 40 lbs).
• We are committed to providing reasonable accommodation for qualified individuals.

Applicant Assistance

Warren–Newport Public Library District complies with the Americans with Disabilities Act (ADA) and is committed to providing reasonable accommodation to job applicants with disabilities. If you need assistance completing the application process or require an accommodation due to a disability, please contact Human Resources at [e-mail]

Equal Opportunity Employer

Warren–Newport Public Library District is an equal opportunity employer. Qualified applicants are considered for all positions without regard to race, color, sexual orientation, national origin, gender, disability, marital status, military status, or any other legally protected category.

Application Inquiries

Applications and resumes are accepted for posted positions only. Due to the volume of applications received, the Library is unable to respond to phone or email inquiries regarding application status.