Tech Control Facility (TCF) Operations, Lead

GCA; Arlington (VA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive Compensation

Paid time off – federal holidays + 15

Bereavement Leave

Parental Leave

PTO Cash out

STD and LTD paid by company

Life and AD&D Insurance

Employer-paid Medical, Dental, Vision

401k Savings and company match

Employee referral program

Job summary

GCA is seeking a Tech Control Facility (TCF) Operations Lead to oversee day-to-day performance and modernization of TCFs at a federal client site. The role ensures secure communications across classifications, leads Tier II/III teams, and adheres to DISAC 310-175-9 standards.

Collaboration with government leadership is required to manage mission-critical networks. Qualifications include a bachelor’s in IT or 5+ years in IT, 5+ years cryptographic facility management, and active Top Secret

Qualifications

• Bachelor’s degree in IT or 5+ years of equivalent experience.
• 5+ years managing and operating cryptographic facilities.
• Active Top Secret clearance with SCI eligibility at start; DoD IAT Level II certification; RCDD.

Responsibilities

• Direct and oversee daily operations within the Tech Control Facility (TCF).
• Supervise Tier II Help Desk and Tier III support to ensure SLA compliance.
• Ensure high availability and operational integrity of network components and encryption devices.
• Manage incident response workflows and resolution efforts.
• Maintain accurate SOPs and operational logs.
• Lead maintenance and restoration of transmission paths and facilities.

Skills

Leadership

Operational management

Incident response

Stakeholder communication

Compliance awareness

Education

Bachelor’s degree in IT-related field

5+ years of equivalent IT experience

Tools

Tech Control Systems

Encryption devices

Consoles

SLA monitoring tools

Job description

Geospatial and Cloud Analytics (GCA) is seeking a Tech Control Facility (TCF) Operations, Lead to oversee the day-to-day performance, operational readiness, and modernization of TCFs and supporting infrastructure, at a federal client site.

The Tech Control Facility (TCF) Operations Lead will ensure the continuous availability of secure communications across all classification levels, provide leadership to Tier II and Tier III technical teams, and ensure strict adherence to DISAC 310-175-9 and all applicable standards. The selected individual will work closely with internal stakeholders and senior Government leadership to manage, maintain, and enhance mission-critical network assets.

Primary Responsibilities:

• Direct and oversee daily operations within the Tech Control Facility (TCF).
• Supervise Tier II Help Desk and Tier III technical support personnel to ensure service level agreement (SLA) compliance.
• Ensure high availability and operational integrity of network components, including switches, encryption devices, circuits, and consoles.
• Manage incident response workflows, technical troubleshooting, and resolution efforts.
• Maintain accurate and current documentation, SOPs, and operational logs.
• Lead activities related to the maintenance and restoration of transmission paths and facilities.

Minimum REQUIRED Qualifications:

• Education: Bachelor’s degree in an IT-related field or a minimum of 5 years of equivalent experience
• Experience: At least 5 years managing and operating cryptographic facilities
• Certifications Must have:
  • Registered Communications Distribution Designer (RCDD)
  • DoD IAT Level II certification (Ex. CompTIA Security +)
• Clearance: Active Top Secret clearance with SCI eligibility required at start

Required Experience and Skills:

• Proven ability to manage the operational health of Tech Control Facilities.
• Hands-on experience with Tech Control systems, including switches, encryption hardware, consoles, and telecommunications circuits.
• Demonstrated experience supervising personnel in environments of similar size and complexity to those described in this Call Order.
• Strong verbal and written communication skills, with the ability to interface effectively with senior management and government officials.
• In-depth knowledge of Tier II Help Desk operations and compliance with DISAC 310-175-9 standards.
• Ability to lead technical direction, coordination, and resolution efforts necessary to maintain robust and resilient communications infrastructure.

GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.

• Competitive Compensation
• Paid Time off includes 10 federal holidays and 15 additional days.
• Bereavement Leave
• Parental Leave
• PTO Cash out
• Company Paid STD and LTD
• Life and AD&D Insurance
• 70% employer paid Medical, Prescription, Dental, and Vision Coverage
• 401k Savings and company match
• Employee referral program

At GCA, we stand at the forefront of innovation, lighting the way towards a future where technology serves as a beacon of possibility. As a premier provider of Information Technology and Audio-Visual Integration services, our mission is to empower individuals and organizations to navigate the digital landscape with confidence and clarity. We work to provide the latest information technology support services and Audio Visual system solutions to our customers worldwide.