Rapid Response Team Lead

Geospatial And Cloud Analytics Inc; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Tuition assistance

Competitive salary

Job summary

A veteran-owned technology company based in Washington, DC, is seeking a Rapid Response Team Lead to oversee urgent operational requirements and incident responses. The ideal candidate will have strong leadership skills and extensive experience with DoD IT operations. Responsibilities include coordinating support for General Officers and managing response teams. The position requires a Bachelor's degree and an active TS/SCI clearance. The company offers a comprehensive benefits package, including health insurance, 401(k), and paid time off.

Qualifications

• 3+ years leading project teams in a DoD IT operational environment.
• 3+ years of experience in time-sensitive service delivery.
• Active TS/SCI clearance required.

Responsibilities

• Lead deployment of rapid response personnel for unplanned tasking.
• Ensure secure and functional communications for General Officer quarters.
• Interface with engineering teams and external vendors to resolve incidents.

Skills

Leadership in DoD IT operations

Incident tracking systems experience

Ability to execute under pressure

Education

Bachelor’s degree in Information Systems, Computer Science, or related field

Tools

ServiceNow

Remedy

Job description

Benefits

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Tuition assistance
• Vision insurance
• Wellness resources

Overview

Geospatial & Cloud Analytics (GCA) is seeking a mission-driven Rapid Response Team Lead to support the high-priority, time-sensitive operational requirements. This role leads urgent, onsite task execution including classified/unclassified break-fix activities, VIP support in GO/Flag quarters, and immediate incident response across critical infrastructure.

The ideal candidate thrives in fast-paced, mission-critical environments, brings proven leadership in DoD IT operations, and demonstrates precision in coordinating cross-functional technical teams to ensure seamless service restoration and compliance with DISA directives.

Key Responsibilities

• Lead and coordinate deployment of rapid response personnel for emergent and unplanned tasking.
• Direct support of General Officer (GO) and Flag Officer quarters, ensuring secure and functional communications across all classifications.
• Interface closely with JNOSC, engineering teams, Tier III service desk, and external vendors to resolve incidents quickly and effectively.
• Manage scheduling, labor utilization, and resource tracking for rapid response tasks.
• Deliver detailed reporting and performance metrics to Government stakeholders on a recurring basis.
• Ensure strict compliance with DISA, DoD, and contract performance standards, especially during surge and high-visibility events.

Required Qualifications

• Education: Bachelor’s degree in Information Systems, Computer Science, Business Management, or related field
• Clearance: Active TS/SCI required
• Experience:
  • 3+ years leading project teams in a DoD IT operational environment
  • 3+ years of experience in time-sensitive service delivery, preferably in transport/network operations
  • Demonstrated ability to manage cross-functional response teams and communicate with senior stakeholders
  • Experience in VIP support and DoD executive communications setups is strongly preferred
• Certifications:
  • Project Management Professional (PMP) required
  • IAT Level II certification (e.g., Security+, CCNA Security, or equivalent)

Desired Skills

• Ability to prioritize and execute under pressure with minimal oversight
• Experience with incident tracking systems (e.g., Remedy, ServiceNow)
• Familiarity with JNOSC or similar NOC operations
• Strong understanding of DISA/DOD IT policies, SLAs, and escalation procedures

Company Information

GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.

• Competitive Compensation
• Paid Time off includes 10 federal holidays and 15 additional days.
• Bereavement Leave
• Parental Leave
• PTO Cash out
• Company Paid STD and LTD
• Life and AD&D Insurance
• 70% employer paid Medical, Prescription, Dental, and Vision Coverage
• 401k Savings and company match
• Employee referral program

At GCA, we stand at the forefront of innovation, lighting the way towards a future where technology serves as a beacon of possibility. As a premier provider of Information Technology and Audio-Visual Integration services, our mission is to empower individuals and organizations to navigate the digital landscape with confidence and clarity. We work to provide the latest information technology support services and Audio Visual system solutions to our customers worldwide.