Tech Concierge

Atria Management Company; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Atria Management Company is seeking a Tech Concierge to enhance resident experience through personalized technology assistance. This role entails supporting senior residents with various personal tech, organizing training programs, and fostering a community through engaging events. Ideal candidates possess a passion for technology and exceptional communication skills.

Benefits

Paid holidays and PTO

Health, Dental, Vision, and Life Insurance

Retirement Savings Plan / 401(k) employer match

Tuition reimbursement

Annual rewards based on performance

Qualifications

• 2+ years experience in customer service, preferably with older adults.
• Ability to work with varying levels of tech proficiency.
• Strong proficiency with common personal devices and software.

Responsibilities

• Provide one-on-one technology support to residents.
• Organize tech-related events or workshops within the community.
• Collaborate with IT team for device updates.

Skills

Technology troubleshooting

Communication

Customer service

Education

Associate's degree in technology or business-related field

Tools

Smartphones

Tablets

Laptops

Smart TVs

Job description

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Responsibilities

The Tech Concierge will play a crucial part in enhancing the overall resident experience by providing personalized technology assistance to seniors and employees within our community. The Tech Concierge is responsible for assisting Coterie residents in all things technology, including in-apartment smart-home tech, resident wearable devices, and personal technology. The ideal candidate will have a passion for helping others navigate and enjoy modern technology, possess strong technology troubleshooting skills, excellent communication skills, and be patient and understanding in assisting individuals with varying levels of tech proficiency. This role partners with the hospitality, maintenance, housekeeping and resident engagement teams for staff training, as well as the monitoring and support of community technology.

• Resident Assistance:
• Provide one-on-one technology support to residents, including but not limited to smartphones, tablets, laptops, smart TVs, and other personal devices.
• Assist residents with setting up and troubleshooting email accounts, video calls, and social media platforms.
• Educate and guide residents on using technology for entertainment, communication, and accessing community-specific apps or services.
• Training Programs:
• Develop and conduct small group training sessions on various technology topics based on residents’ interests and needs.
• Create user-friendly guides and documentation to help residents independently navigate common tech challenges.
• Device Management
• Collaborate with the Support Center’s IT team to ensure residents’ devices are up to date with the latest software and security features. Assist residents in installing and updating apps, antivirus software, and other relevant applications.
• Collaborate with other departments to integrate technology into various guest services and amenities, such as smart room features.
• Community Events:
• Organize and facilitate tech-related events or workshops within the community to foster a sense of community and shared learning.
• Stay informed about the latest technology trends and incorporate relevant information into resident engagement activities.
• Customer Service:
• Provide exceptional customer service by promptly addressing residents’ technology-related concerns and inquiries.
• Maintain a positive and approachable demeanor while working with residents, fostering a comfortable environment for learning and assistance.
  
  

Responsibilities

The Tech Concierge will play a crucial part in enhancing the overall resident experience by providing personalized technology assistance to seniors and employees within our community. The Tech Concierge is responsible for assisting Coterie residents in all things technology, including in-apartment smart-home tech, resident wearable devices, and personal technology. The ideal candidate will have a passion for helping others navigate and enjoy modern technology, possess strong technology troubleshooting skills, excellent communication skills, and be patient and understanding in assisting individuals with varying levels of tech proficiency. This role partners with the hospitality, maintenance, housekeeping and resident engagement teams for staff training, as well as the monitoring and support of community technology.

• Resident Assistance:
• Provide one-on-one technology support to residents, including but not limited to smartphones, tablets, laptops, smart TVs, and other personal devices.
• Assist residents with setting up and troubleshooting email accounts, video calls, and social media platforms.
• Educate and guide residents on using technology for entertainment, communication, and accessing community-specific apps or services.
• Training Programs:
• Develop and conduct small group training sessions on various technology topics based on residents’ interests and needs.
• Create user-friendly guides and documentation to help residents independently navigate common tech challenges.
• Device Management
• Collaborate with the Support Center’s IT team to ensure residents’ devices are up to date with the latest software and security features. Assist residents in installing and updating apps, antivirus software, and other relevant applications.
• Collaborate with other departments to integrate technology into various guest services and amenities, such as smart room features.
• Community Events:
• Organize and facilitate tech-related events or workshops within the community to foster a sense of community and shared learning.
• Stay informed about the latest technology trends and incorporate relevant information into resident engagement activities.
• Customer Service:
• Provide exceptional customer service by promptly addressing residents’ technology-related concerns and inquiries.
• Maintain a positive and approachable demeanor while working with residents, fostering a comfortable environment for learning and assistance.
  
  

May perform other duties as needed and/or assigned.

Qualifications

• Associate’s degree required. Degree preferably in a technology-related or business-related field.
• Two (2) or more years of experience in customer service strongly preferred; previous experience in customer service or technology support working with older adults is ideal.
• Strong understanding and comfort with the use of technology.
• Strong proficiency with common personal devices, operating systems, and software applications.
• Excellent interpersonal and communication skills, with the ability to convey technical information in a simple and understandable manner.
• Ability to adapt to residents with varying levels of tech proficiency in a patient and empathetic manner.
• Ability to work independently and as part of a team.
• Flexibility to work varied hours based on resident needs and community events.
  
  

Born out of a partnership between Atria Senior Living and Related Companies, Coterie is a new luxury brand that re-imagines what senior living can be.

From stunning architecture and thoughtful design to state-of-the-art fitness facilities and curated culinary offerings, every aspect of life at Coterie is meant to support the individual – and community – in reaching new heights. We elevate wellness and strive to anticipate every need to offer a life more inspired.

Atria Senior Living’s Coterie brand has openings for individuals looking for a career with outstanding benefits, including:

• Paid holidays and PTO
• Community employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees.
• Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)
• Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location
  
  

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!

It’s Easy to Apply Online

Select the “Apply Now” button on the job that interests you. Plan on taking 5-10 minutes to complete the application and select “Submit” when done – you’ll receive a confirmation email shortly thereafter. Keep your login and password handy as you’ll need it throughout the hiring process.

Application Review

Every application is given due consideration. If your experience and skills are aligned with the job requirements, we’ll contact you to schedule an interview.

Interviews & Assessments

Your interview will be conducted by phone or in person with an Atria recruiter or hiring manager. This process may include additional interviews, reference checks and skill assessments.

Offer Letter

If you are chosen for the position, an offer will be made by phone and email. The email will include a letter which you’ll sign electronically, return to us and can download for your records.

Post-Offer Hiring Process

You’ll receive all needed forms, instructions and our contact information if you have any follow-up questions. This process may include a background check and/or a drug screen.

Check-ins from your future team

As turnaround times vary for screening results, we’ll provide any needed updates and let you know what to expect for your first day on the job.

First day and onboarding

Congratulations – we’re excited to have you join our team! Onboarding varies by position, but on your first day at Atria you’ll typically meet coworkers, take a workplace tour and begin any required training.

Apply Now

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

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