Tech Communications/Creative Services Specialist

Intellibee Inc; Jackson (MS); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Long-Term Stability

Health Coverage

401(k) Planning

Green Card Assistance

Job summary

Intellibee Inc invites a Tech Communications/Creative Services Specialist in Jackson, MS, to blend strategic communications with graphic design, digital media production, and technical writing. The role supports the MIS Development Team, focusing on UX/UI to ensure intuitive, accessible applications.

Collaborating with Communications, PMO, analysts, architects, developers, and stakeholders, you will deliver clear materials, governance, and engaging communications aligned with agency priorities

Qualifications

• Translate complex systems, processes, and priorities into clear documentation and visual materials.
• Produce print and digital collateral adhering to brand standards.
• Contribute to accessibility and WCAG guidelines across digital outputs.

Responsibilities

• Assist PMO and agency divisions with project documentation and delivery.
• Collaborate with editors, writers, IT, and external vendors to manage projects end-to-end.
• Design and produce digital collateral, infographics, presentations, and whitepapers.
• Develop and maintain end-user documentation, training materials, and knowledge bases.
• Create and maintain document repositories and governance procedures.

Job description

Tech Communications/Creative Services Specialist, Jackson, MS, US

The position combines strategic communications, graphic design, digital media production, technical writing, project coordination, and documentation management to support agency communications initiatives and technology implementation efforts. In support of the Communications Department, the role develops and produces visual and written materials across print and digital channels, including publications, presentations, informational materials, and digital communications. The role also contributes to communications planning, creative development, brand consistency, and the delivery of clear, accessible materials that advance agency priorities and engage internal and external audiences.

The role also translates complex systems, processes, and organizational priorities into clear documentation, visual communications, training materials, and other project deliverables while supporting documentation governance and information management. This role will work closely with the MIS Development Team focusing on UX and UI design to ensure applications are intuitive, easy to navigate and create a visually appealing experience for end users.

This role will collaborate with Communications staff, project managers, business analysts, system architects, technical developers, quality assurance teams, external vendors, and other stakeholders to deliver effective communications and project outcomes aligned with agency priorities, brand guidelines, project requirements, and applicable federal regulations.

Project Management and Collaboration

• Assist the Project Management Office (PMO) and agency divisions with tasks and documentation for new and ongoing projects.
• Partner with staff, editors, writers, IT, and external vendors to manage projects from concept through delivery.
• Lead cross-functional meetings to discuss projects, tasks, and process documentation.
• Internal and external agency communications, both written and verbal.
• Assist in developing and executing strategic communications plans that integrate both digital and offline tactics.
• Coordinate timelines, resources, and workflows to ensure high-quality, on-time deliverables.
• Develop dashboards and monitoring tools for users to track project and/or task progress.

Digital Communications And Design

• Concept, design, and produce print and digital collateral – such as infographics, presentations, whitepapers, eBooks, etc. while adhering to industry and agency brand standards
• Manage and create engaging content for websites, social media platforms, and other digital assets
• Support campaigns that align with organizational objectives, monitor trends, analyze performance, and track metrics
• Contribute fresh ideas and creative approaches that enhance audience engagement and organizational visibility.
• Ensure digital communications and design deliverables meet accessibility standards, including WCAG guidelines, to support inclusive access across digital platforms and materials.

Technical Writing

• Develop and maintain implementation and operational documentation to include deployment guides, system configuration documentation, operational procedures, and other project documentation.
• Maintain end-user documentation and training materials including user guides, training manuals, job aids, online help content, and knowledge base documentation to support system implementation and ongoing operation.
• Review agency applications and websites using user feedback and project metrics to recommend improvements to content quality and user experience.

Information Governance And File Management

• Create and maintain agency document repositories (e.g., SharePoint, Smartsheet) and ensure the documentation is updated as operational processes, tasks, requirements and system functionality evolve.
• Includes initial setup, organization, version numbering, file indexing, and staff training or assistance.
• Initiate and manage a statewide Document Scanning project to digitize paper documents located in each county office and the state office working with a Vendor selected through a bidding process. Includes establishing document naming and numbering conventions to ensure the documents will be unique, traceable, and easy to retrieve by the staff in a digital library. Conduct periodic reviews to audit the naming and numbering conventions to ensure they are supporting the agency process workflows and audit requirements.
• Maintain documentation standards, templates, version control processes, and documentation governance procedures to ensure consistency and traceability across all project documentation.

Benefits At IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.