Tech Communications/Creative Services Specialist, Remote, , US

Intellibee; United States; À distance; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Long-Term stability

Health coverage

401(k) program

Green Card assistance

Résumé du poste

IntelliBee is seeking a Tech Communications/Creative Services Specialist in Jackson, MS to blend strategic communications, graphic design, and technical writing for agency initiatives.

You will translate complex systems into clear documentation, develop user guides, and coordinate cross-functional projects with MIS Development Team to ensure accessible, user-friendly outputs and brand-consistent materials.

Qualifications

• Experience translating complex systems into clear documentation and visuals.
• Ability to develop end-user manuals, guides, and training materials.
• Experience coordinating cross-functional projects and stakeholders.
• Knowledge of accessibility standards for digital content (WCAG).

Responsabilités

• Assist PMO and agency divisions with project tasks and documentation.
• Coordinate cross-functional meetings and manage project deliverables.
• Develop dashboards and monitoring tools for project progress.
• Create print and digital collateral adhering to brand standards.
• Ensure accessibility and WCAG compliance of communications.

Connaissances

Project management

Technical writing

Graphic design

Digital communications

Documentation governance

UX/UI collaboration

Outils

SharePoint

Smartsheet

Microsoft Office

Description du poste

Tech Communications/Creative Services Specialist, Jackson, MS, US

Tech Communications/Creative Services Specialist

The position combines strategic communications, graphic design, digital media production, technical writing, project coordination, and documentation management to support agency communications initiatives and technology implementation efforts. In support of the Communications Department, the role develops and produces visual and written materials across print and digital channels, including publications, presentations, informational materials, and digital communications. The role also contributes to communications planning, creative development, brand consistency, and the delivery of clear, accessible materials that advance agency priorities and engage internal and external audiences.

The role also translates complex systems, processes, and organizational priorities into clear documentation, visual communications, training materials, and other project deliverables while supporting documentation governance and information management. This role will work closely with the MIS Development Team focusing on UX and UI design to ensure applications are intuitive, easy to navigate and create a visually appealing experience for end users.

This role will collaborate with Communications staff, project managers, business analysts, system architects, technical developers, quality assurance teams, external vendors, and other stakeholders to deliver effective communications and project outcomes aligned with agency priorities, brand guidelines, project requirements, and applicable federal regulations.

Responsibilities:

Project Management and Collaboration:

• Assist the Project Management Office (PMO) and agency divisions with tasks and documentation for new and ongoing projects.
• Partner with staff, editors, writers, IT, and external vendors to manage projects from concept through delivery.
• Lead cross-functional meetings to discuss projects, tasks, and process documentation.
• Internal and external agency communications, both written and verbal.
• Assist in developing and executing strategic communications plans that integrate both digital and offline tactics.
• Coordinate timelines, resources, and workflows to ensure high-quality, on-time deliverables.
• Develop dashboards and monitoring tools for users to track project and/or task progress.

Digital Communications and Design:

• Concept, design, and produce print and digital collateral – such as infographics, presentations, whitepapers, eBooks, etc. while adhering to industry and agency brand standards
• Manage and create engaging content for websites, social media platforms, and other digital assets
• Support campaigns that align with organizational objectives, monitor trends, analyze performance, and track metrics
• Contribute fresh ideas and creative approaches that enhance audience engagement and organizational visibility.
• Ensure digital communications and design deliverables meet accessibility standards, including WCAG guidelines, to support inclusive access across digital platforms and materials.

Technical Writing:

• Develop and maintain implementation and operational documentation to include deployment guides, system configuration documentation, operational procedures, and other project documentation.
• Maintain end-user documentation and training materials including user guides, training manuals, job aids, online help content, and knowledge base documentation to support system implementation and ongoing operation.
• Review agency applications and websites using user feedback and project metrics to recommend improvements to content quality and user experience.

Information Governance and File Management:

• Create and maintain agency document repositories (e.g., SharePoint, Smartsheet) and ensure the documentation is updated as operational processes, tasks, requirements and system functionality evolve.
• Includes initial setup, organization, version numbering, file indexing, and staff training or assistance.
• Initiate and manage a statewide Document Scanning project to digitize paper documents located in each county office and the state office working with a Vendor selected through a bidding process. Includes establishing document naming and numbering conventions to ensure the documents will be unique, traceable,
• and easy to retrieve by the staff in a digital library. Conduct periodic reviews to audit the naming and numbering conventions to ensure they are supporting the agency process workflows and audit requirements.
• Maintain documentation standards, templates, version control processes, and documentation governance procedures to ensure consistency and traceability across all project documentation.

Benefits at IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.