Tech Cafe

Compucom Staffing; Town of Florida (NY); On-site; USD 2,686,000 - 3,582,000; Full time

Job summary

CompucomStaffing is seeking a qualified Tech Café onsite position in Hialeah, FL to handle end-user support across desktops, laptops, mobile devices, printers, software and network issues. Occasional travel to Coral Cables and West Palm Beach may be required.

The role requires a minimum of 3 years of support experience and an A+ certification within 90 days of hire. The ideal candidate will have strong Windows OS and Microsoft Office knowledge, excellent communication skills, and the ability to

Qualifications

• Minimum 3+ years of support experience.
• A+ certification (must obtain within 90 days of hire).
• Knowledge of Windows OS support and Microsoft Office.

Responsibilities

• Install, configure, diagnose, and resolve desktop, laptop, mobile devices, printer, software, and network issues.
• Provide End-User level II support to on site and remote users for computer systems and various apps.
• Provision remote and administrative access, group memberships, and password resets in Active Directory.
• Provide hardware, software and network support for mobile devices on iOS and Android.
• Troubleshoot account lockout issues using Qradar and Microsoft tools.
• Elevate tickets to appropriate teams and communicate resolutions.
• Publish knowledge base articles and collaborate with teams.
• Maintain inventory and track equipment.

Skills

End-user support

Windows OS

Microsoft Office

Troubleshooting

Communication

Time management

Interpersonal skills

Education

A+ Certification

Tools

Active Directory

Qradar

Job description

At CompucomStaffing™, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client has a new opportunity for a qualified Tech Café to join their team onsite in Hialeah, FL. The ideal candidate must be willing to travel occasionally to Coral Cables as needed to backfill, as well as West Palm Beach on a as needed basis.

Duties And Responsibilities

• Install, configure, diagnose, and resolve desktop, laptop, mobile devices, printer, software, and network related issues
• Provide End-User level II support to on site and remote users for computer systems and various first and third-party apps
• Provision remote and administrative access, group memberships, bit locker recovery key, password reset in Active Directory
• Provide hardware, software and network support for mobile devices such as phones and tablets on iOS and Android platform
• Troubleshoot complex account lockout issues by utilizing Qradar and Microsoft Account Lockout and Management Tools
• Provide support, and elevate tickets to appropriate team
• Identify, document, and communicate new technical issues and their resolution to the team and upper management
• Collaborate with various groups to document, create, and publish knowledge base articles to be used across the organization
• Maintain inventory and track equipment

Skills And Qualifications

• Minimum 3+ years of support experience
• A+ certification (must obtain within 90 days of hire)
• Knowledge of Windows OS support Knowledge of Microsoft Office support
• Must be personable, friendly, knowledgeable, and confident
• Deep understanding of enterprise IT
• Ability to communicate highly technical concepts in an easy-to-understand mannerStrong Interpersonal savvy
• Good troubleshooting methodology
• Time management skills

Wage Range

The rate for this position is between $19.50 - $26.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.