Desktop Support Technician

Talentify; Homestead (FL); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

CompucomStaffing is seeking a Desktop Support Technician to join their client’s team onsite in Homestead, FL. You will provide end-user and on-site technical support for network infrastructure and desktop systems, addressing issues and improving service delivery.

The role requires 1–3+ years in desktop support, a related degree or technical training, and familiarity with Windows 10/11. A ServiceNow background is preferred.

Qualifications

• Minimum 1 to 3+ years of related Desktop Support experience.
• AA degree, or technical training or equivalent combination of education and experience.
• A+ Certification a plus but not required.

Responsibilities

• Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems.
• Provide end user support to clients and their team.
• Customize the customer experience for every individual, all communication, instructions, and product knowledge to the level of the individual.
• Determine the most cost-effective repair to minimize customer downtime.
• Be proactive in solving any situation.
• Prepare reports for analysis of product failure trends and service issues.
• Provide onsite desktop support for levels of end-users.

Skills

Desktop Support

Networking basics

Windows troubleshooting

Consultative approach

Strong communication

Punctuality & reliability

Customer service mindset

Education

AA degree or technical training

Tools

ServiceNow

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Homestead, FL and provide end-user support.

Duties and Responsibilities:

• Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
• Provide end user support to clients and their team
• Customize the customer experience for every individual, all communication, instructions, and product knowledge to the level of the individual
• Determine the most cost-effective repair to minimize customer downtime
• Be proactive in solving any situation
• Prepare reports for analysis of product failure trends and service issues
• Provide onsite desktop support for levels of end-users

Skills and Qualifications:

• Minimum 1 to 3+ years of related Desktop Support experience
• AA degree, or technical training or equivalent combination of education and experience
• A+ Certification a plus but not required
• LAN and WAN experience
• Basic Networking knowledge
• Windows 10/11 experience with troubleshooting, maintenance, and repair
• ServiceNow experience preferred
• Solid experience and understanding of IT services and products
• Enthusiastic about technology and willing to learn and stay on the cutting edge
• Personable, reliable, and relatable and responsible when interacting with clients
• Able to provide a consultative approach to solving issuesImpeccable follow-through to client satisfaction
• Track record of punctuality, go-getter
• Not intimidated by new or complex problems and situations

Wage Range:

The rate for this position is between $24.00 - $32.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity: CompucomStaffing, a division of CompuCom Systems, Inc., is an Equal Opportunity Employer.

We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

On-Camera Video Interview Notice:

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.