Tech Cafe

Creative Solutions Services, LLC; Town of Florida (NY); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

Creative Solutions Services, LLC is seeking a qualified Tech Café on site in Hialeah, FL. The candidate must be willing to travel occasionally to Coral Gables to backfill, as well as West Palm Beach on an as needed basis.

You will install, configure, diagnose, and resolve desktop, laptop, mobile devices, printers, software, and network issues, provide End-User Level II support, manage AD access, and assist with knowledge base articles.

Qualifications

• Minimum 3+ years of support experience.
• A+ certification (must obtain within 90 days of hire).
• Knowledge of Windows OS support.
• Knowledge of Microsoft Office support.

Responsibilities

• Install, configure, diagnose, and resolve desktop, laptop, mobile devices, printer, software, and network related issues.
• Provide End-User level II support to on site and remote users for computer systems and various first and third-party apps.
• Provision remote and administrative access, group memberships, bit locker recovery key, password reset in Active Directory.
• Provide hardware, software and network support for mobile devices such as phones and tablets on iOS and Android platform.
• Troubleshoot complex account lockout issues by utilizing Qradar and Microsoft Account Lockout and Management Tools.
• Provide support, and elevate tickets to appropriate team.
• Identify, document, and communicate new technical issues and their resolution to the team and upper management.
• Collaborate with various groups to document, create, and publish knowledge base articles to be used across the organization.
• Maintain inventory and track equipment.

Skills

3+ years of support experience

A+ certification

Windows OS support

Microsoft Office support

Communication of technical concepts

Interpersonal skills

Troubleshooting methodology

Time management

End-User Level II support

Education

A+ certification (within 90 days)

Tools

Active Directory

Qradar

Microsoft Account Lockout and Management Tools

Job description

Our client has a new opportunity for a qualified Tech Café to join their team onsite in Hialeah, FL. The ideal candidate must be willing to travel occasionally to Coral Cables as needed to backfill, as well as West Palm Beach on a as needed basis.

Duties and Responsibilities

• Install, configure, diagnose, and resolve desktop, laptop, mobile devices, printer, software, and network related issues
• Provide End-User level II support to on site and remote users for computer systems and various first and third-party apps
• Provision remote and administrative access, group memberships, bit locker recovery key, password reset in Active Directory
• Provide hardware, software and network support for mobile devices such as phones and tablets on iOS and Android platform
• Troubleshoot complex account lockout issues by utilizing Qradar and Microsoft Account Lockout and Management Tools
• Provide support, and elevate tickets to appropriate team
• Identify, document, and communicate new technical issues and their resolution to the team and upper management
• Collaborate with various groups to document, create, and publish knowledge base articles to be used across the organization
• Maintain inventory and track equipment

Skills and Qualifications

• Minimum 3+ years of support experience
• A+ certification (must obtain within 90 days of hire)
• Knowledge of Windows OS support
• Knowledge of Microsoft Office support
• Must be personable, friendly, knowledgeable, and confident
• Deep understanding of enterprise IT
• Ability to communicate highly technical concepts in an easy-to-understand manner
• Strong Interpersonal savvy
• Good troubleshooting methodology
• Time management skills

Wage Range

The rate for this position is between $19.50 - $26.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing, a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.