Teammate Experience Ambassador (DFW/FW)

Action Behavior Centers - ABA Therapy for Autism; Fort Worth (TX); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

10 Days PTO and holidays

Student loan repayment

Maternity/Paternity award up to $3,000

Door Dash Pass

Tuition discounts

401K matching

Job summary

Action Behavior Centers is seeking a Teammate Experience Ambassador to partner with Therapists and center leaders to enhance teammate engagement and retention. You will help attract, onboard, and develop staff, while traveling to multiple centers in the DFW area.

The role reports to the Manager of Teammate Experience and requires strong HR knowledge, excellent communication, and a bias for action in a fast-paced, patient-focused environment.

Qualifications

• Bachelor's degree in HR or related field.
• 1+ years HR experience including a leadership role.
• Ability to travel up to 75% to centers in the DFW area.

Responsibilities

• Partner with ABC Teammates and leaders to provide support and guidance on Teammate Experience.
• Drive Teammate attraction, engagement, and retention; meet regional KPIs.
• Develop center-level insights and manage center-based interventions with leadership.
• Implement organizational goals and monitor program effectiveness.
• Respond to Teammate relations inquiries with high EQ and resolve issues.
• Support in employee relations strategies to foster a positive work environment.
• Coordinate benefits programs and assist administration functions.
• Spend ~75% of time in centers with travel to local centers.

Skills

Interpersonal skills

Communication

Leadership

HR policies

Public personnel practices

Education

Bachelor's degree in Human Resources

Tools

HRIS

Job description

ABC Story

Our story began in 2017 in Austin, TX. We started with humble roots but big aspirations. From 1 center in North Austin, our movement has inspired thousands of clinicians and operators. Today, the ABC community is 10,000+ strong, serving thousands of children with ASD. Growth with intentionality: We have an intentional focus on our core values. Each center is purpose-built, and each community of teammates is nurtured.

Position Description

We are looking for a motivated, top‑notch Teammate Experience Ambassador who wants to be a part of a stellar team and deliver exceptional results. We are a smart, fun place to work. Simply put, we are different, and we aim to be the best. The right candidate will be a natural self‑starter with extremely strong attention to detail. We will train on specific task items listed below, although the right fit will quickly and easily pick up responsibilities and manage them on their own.

Job Title: Teammate Experience Ambassador

Department: People Services

Reports to: Manager of Teammate Experience

Duties & Responsibilities

• Partners with all ABC Teammates, including ABA therapists, Operations Managers, Clinical Directors and leaders alike to provide ongoing support, coaching and guidance on all things related to Teammate Experience.
• Responsible for Teammate attraction, engagement and retention. Creates connections with Teammates in an effort to increase communication and understanding on the overall ABC value proposition. Responsible for meeting KPIs related to Teammate retention in their region.
• Supports and drives Teammate engagement; creating connections with Teammates and leaders, evaluating centers and developing center‑level insights. Establishes action plans and is responsible for project managing center-based interventions alongside leadership. Monitors center trends, pulse and interventions and proactively develops broader interventions to increase teammate engagement and retention.
• Implements short‑and long‑range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
• Responsible for responding to Teammate‑relations inquiries in their territory (e.g. HR investigations, HR concerns, conflict resolution, performance management and team development). Listens and uses high EQ skills to solve teammate concerns / issues on the spot. Successful in impacting workplace happiness and engagement.
• Supports in the development and implementation of employee relations strategies and programs designed to minimize and mediate workplace disputes, and to foster a positive and productive work environment.
• Responsible for the Human Resources Teammate related function, ensuring that all services to patient departments are effective, cohesive, consistent with the needs and objectives of the various client departments, as well as the institution as a whole.
• Assists the administration functions of insurance, retirement, and other benefits programs; responds to teammate inquiries as well as evaluates and develops recommendations for improvements to faculty and staff employer-sponsored benefit programs.
• Performs miscellaneous job‑related duties as assigned.
• Requirement to spend 75% of time in centers, which requires travel between local centers.

Qualifications

• Bachelor's degree (preferred) in Human Resources or related field and 1+ years of human resources experience including a leadership role pertaining to policies and compliance.
• Candidate must be located in the DFW Fort Worth region.
• Ability to travel up to 75% to centers, reliable transportation.

Critical Traits

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Critical thinking; ability to develop broad and holistic insights to drive Teammate retention and engagement
• Skill in examining and interpreting policy implementation to understand impact to Teammate and business.
• Ability to foster a cooperative work environment and work collaboratively as a HR strategic partner
• Knowledge of contemporary principles of human resource management and public personnel practices.
• Ability to analyze and assess training and development needs.
• Knowledge of computerized information systems used in human resources applications.
• Ability to navigate employee relations concerns, monitor implementation of performance management and drive employee development
• Knowledge of federal and state employment laws and regulations.
• Ability to support process improvement on all People Services related initiatives

Perks

• 10 Days of PTO, 10 Paid Holidays, 2 Flex Days + More with Tenure
• Student Loan Repayment Employer Contributions
• Maternity/Paternity Award of up to $3,000 & FSA Options for Childcare
• Door Dash Pass, Team Happy Hours, and Regional Night of Honors
• Up to $600 Student Loan Repayment Options & Tuition Discounts.

Additional Rewards

• Quarterly Team outings and events to bond and celebrate our wins both big and small!
• Professional development: we want to pour into you as you pour into ABC
• Leadership opportunities: To be the best, we have to continually keep learning and you get to push yourself here to learn more and take on more responsibilities, and show what you can do!
• 401K Retirement Plans with company matching

Compensation & Schedule

• Full‑Time: $45,000 - 50,000
• Hybrid - 75% travel expectation to assigned centers

Our Community & Culture

• Instagram: https://instagram.com/actionbehaviorcenters
• Facebook: https://facebook.com/actionbehaviorcenters

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ABC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, disability, marital status, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws, including the Pennsylvania Human Relations Act (PHRA). We are committed to creating an inclusive environment for all employees.