Teamcenter PLM & IT Service Manager

Sabel Systems; Beavercreek (OH); Hybride; USD 90 000 - 130 000; Plein temps

Résumé du poste

Sabel Systems Technology Solutions, LLC. is seeking a Teamcenter PLM & IT Service Manager to lead Level 2 technical support and ensure SLA compliance for DoD programs.

You will direct incident management, configuration administration, and cross-team coordination to maintain service continuity. This hybrid role located in Beavercreek, OH, requires 7+ years with Teamcenter PLM, strong leadership, and ITIL/Government standards compliance.

Qualifications

• Bachelor’s degree in an information technology–related field required.
• US citizen with an active Secret security clearance required.
• ITIL V3 or V4 Foundation certification or willingness to obtain within 60 days.
• 7+ years supporting or administering Siemens Teamcenter PLM with hands-on troubleshooting.

Responsabilités

• Lead AF-PLM Teamcenter Level 2 technical support operations, ensuring SLA performance and customer satisfaction.
• Provide advanced Teamcenter leadership in administration, configurations, workflows, and access controls.
• Coordinate Level 1–2 and specialized teams to resolve issues and maintain service continuity.
• Supervise technical personnel, including performance management and training.
• Act as liaison between government stakeholders, program leadership, and technical teams.

Connaissances

Teamcenter administration

Service management

Leadership of Tier 1/2 teams

Clear communication

Security clearance (Secret)

Formation

Bachelor's degree in IT-related field

Outils

Teamcenter BMIDE

ServiceNow

SharePoint

Excel

Visio

Description du poste

Teamcenter PLM & IT Service Manager# Teamcenter PLM & IT Service ManagerHybrid • Beavercreek Office - Beavercreek, OH 45431## OverviewPosition TypeFull TimeTravel PercentageUp to 10%## Description# **Why Sabel Systems**Sabel Systems designs and delivers digital engineering ecosystems for DoD programs, enabling teams to connect data, systems, and personnel within secure, scalable environments. Our solutions empower programs to make faster decisions, close sustainment gaps, and meet the digital acquisition requirements.Rather than simply proposing transformation, we implement and operate it at scale. Our method is clear: we orchestrate existing tools into a governing system of record, ensuring government ownership of infrastructure and traceable decisions. There’s no vendor lock, no proprietary baselines, and no need for ATO rebuilds during transitions.Sabel Systems is redefining modern defense acquisition. If you seek to solve complex challenges at scale and want your work to directly accelerate military capability while reshaping the DoD’s approach to digital engineering, this is the place for you.***Complexity Simplified. Mission Amplified.***# **What You’ll Do*** Lead AF-PLM Teamcenter Level 2 technical support operations, ensuring contractual performance, SLA compliance, and customer satisfaction.* Provide advanced Teamcenter technical leadership in administration, configuration, workflows, access controls, projects, and complex troubleshooting.* Direct incident and request management, including severity assessment, prioritization, escalation, root-cause analysis, and resolution.* Coordinate Level 1, Level 2, and specialized technical support teams to resolve issues and maintain service continuity.* Supervise technical personnel, including performance management, mentoring, staffing, training, and professional development.* Serve as a primary liaison between government stakeholders, program leadership, and technical teams.* Oversee project and user onboarding, application access, configuration requests, and operational changes.* Maintain support procedures, knowledge articles, end-to-end workflows, escalation paths, and transition documentation.* Monitor response and resolution times, incident trends, user satisfaction, and operational performance to drive improvements.* Coordinate communication regarding outages, maintenance, upgrades, security requirements, and business continuity activities.## Qualifications# **What You Bring**## **Required*** US Citizen with an active Secret security clearance* 7+ years supporting or administering Siemens Teamcenter PLM, with advanced hands-on troubleshooting and configuration expertise.* 5+ years of experience managing a Tier 1/2 service teams* Must have a bachelor’s degree in an information technology–related field (Computer Science, Information Systems, or a closely related discipline)* Must have ITIL V3 or V4 Foundation certification or be willing to obtain the certification within 60 days* Demonstrated proficiency with Teamcenter organizations, groups, roles, projects, workflows, access controls, and application administration.* Experience leading technical personnel and managing enterprise IT service delivery, escalations, and SLA performance.* Must be DoD 8140/8570 IAT Level II compliant or be willing to get certified within 60 days* Strong communication, customer relationship management, analytical, and documentation skills.* U.S. citizenship and ability to meet applicable DoD security and access requirements.## **Preferred*** DoD or federal PLM program experience; familiarity with government contract reporting and CLINs.* Teamcenter BMIDE, CAD/ERP integration, testing, deployment, or upgrade experience.* ServiceNow, SharePoint, Excel, Visio, ITIL, project management, or applicable DoD 8570/8140 credentials.**Our Core Values*** **Bias for Action:** Decisive. Purposeful. Agile. We move with the speed of relevance to drive impact and progress.* **Integrity:** Respect. Ethics. Transparency. We do what’s right and earn lasting trust.* **Delivery Excellence:** Customer-obsessed. Mission-focused. Quality-driven. We deliver innovative outcomes that exceed expectations.**Our EVP Promise** Join Sabel Systems, where your contributions drive impact, your growth is continuously supported, and your well-being is at the center of how we work. Together we can build the future with purpose. ***Rewarding Impact. Building Futures Together.*****Compensation** Compensation will be determined in partnership with the Hiring Manager and may vary based on factors such as contract and labor category alignment, relevant experience, skills, education, certifications or licenses, and geographic location.Sabel Systems is committed to offering all employees a competitive benefits and compensation package that is comprehensive enough to meet their goals and needs. Our employees are our most valuable asset, and one of Sabel Systems largest financial investments is our benefits program. As a valued member of the organization, employees are provided with a host of benefits to include healthcare; financial assistance in the event of illness, injury, disability, loss of work, or death; health savings accounts; retirement plans; paid time off; paid holidays; education and training program reimbursement, to name a few.**Equal Employment Opportunity** Sabel Systems is an equal opportunity employer. Our hiring decisions are based solely on qualifications, merit, and business need. We prohibit discrimination and harassment of any kind across all employment practices within our organization. Sabel Systems participates in the *E-Verify Employment Verification Program.***Reasonable Accommodation** Sabel Systems is committed to providing equal employment opportunities and ensuring an accessible application process for all candidates. Applicants with disabilities who require reasonable accommodation to participate in the application or interview process are encouraged to contact us at [e-mail] for assistance.