Senior Teamcenter PLM & IT Service Delivery Manager

Sabel Systems Technology Solutions Llc; Beavercreek (OH); On-site; USD 120,000 - 160,000; Full time

Job summary

Sabel Systems Technology Solutions Llc is seeking a seasoned Teamcenter PLM professional to lead Level 2 support operations and provide advanced administration, configurations, and complex troubleshooting for DoD programs.

The role requires strong leadership of technical teams, rigorous incident management, and close liaison with government stakeholders to ensure seamless service delivery and security compliance.

Qualifications

• 7+ years supporting or administering Siemens Teamcenter PLM.
• Experience with Teamcenter organizations, groups, roles, projects, workflows, access controls, and application administration.
• Experience leading technical personnel and managing enterprise IT service delivery, escalations, and SLA performance.
• Strong communication, customer relationship management, analytical, and documentation skills.
• U.S. citizenship and ability to meet applicable DoD security and access requirements.

Responsibilities

• Lead Teamcenter Level 2 support ops, ensure SLA compliance and customer satisfaction.
• Provide advanced Teamcenter administration, configurations, workflows, and access control.
• Direct incident and request management with escalation and root-cause analysis.
• Coordinate Level 1–3 support teams for issue resolution and continuity.
• Supervise technical staff including performance, mentoring, staffing, and training.
• Liaise between government stakeholders, program leadership, and technical teams.
• Oversee onboarding, access, configuration requests, and operational changes.
• Maintain procedures, knowledge articles, workflows, escalation paths, and docs.
• Monitor response times, incident trends, user satisfaction, and performance metrics.
• Communicate outages, maintenance, security requirements, and business continuity plans.

Tools

Siemens Teamcenter PLM

Job description

Why Sabel SystemsSabel Systems designs and delivers digital engineering ecosystems for DoD programs, enabling teams to connect data, systems, and personnel within secure, scalable environments. Our solutions empower programs to make faster decisions, close sustainment gaps, and meet the digital acquisition requirements.Rather than simply proposing transformation, we implement and operate it at scale. Our method is clear: we orchestrate existing tools into a governing system of record, ensuring government ownership of infrastructure and traceable decisions. There’s no vendor lock, no proprietary baselines, and no need for ATO rebuilds during transitions.Sabel Systems is redefining modern defense acquisition. If you seek to solve complex challenges at scale and want your work to directly accelerate military capability while reshaping the DoD’s approach to digital engineering, this is the place for you.Complexity Simplified. Mission Amplified.What You’ll DoLead AF-PLM Teamcenter Level 2 technical support operations, ensuring contractual performance, SLA compliance, and customer satisfaction.Provide advanced Teamcenter technical leadership in administration, configuration, workflows, access controls, projects, and complex troubleshooting.Direct incident and request management, including severity assessment, prioritization, escalation, root-cause analysis, and resolution.Coordinate Level 1, Level 2, and specialized technical support teams to resolve issues and maintain service continuity.Supervise technical personnel, including performance management, mentoring, staffing, training, and professional development.Serve as a primary liaison between government stakeholders, program leadership, and technical teams.Oversee project and user onboarding, application access, configuration requests, and operational changes.Maintain support procedures, knowledge articles, end-to-end workflows, escalation paths, and transition documentation.Monitor response and resolution times, incident trends, user satisfaction, and operational performance to drive improvements.Coordinate communication regarding outages, maintenance, upgrades, security requirements, and business continuity activities.What You BringRequired7+ years supporting or administering Siemens Teamcenter PLM, with advanced hands-on troubleshooting and configuration expertise.Demonstrated proficiency with Teamcenter organizations, groups, roles, projects, workflows, access controls, and application administration.Experience leading technical personnel and managing enterprise IT service delivery, escalations, and SLA performance.Strong communication, customer relationship management, analytical, and documentation skills.U.S. citizenship and ability to meet applicable DoD security and access requirements.PreferredDoD or federal PLM program experience; familiarity with government contract reporting and CLINs.Teamcenter BMIDE, CAD/ERP integration, testing, deployment, or upgrade experience.ServiceNow, SharePoint, Excel, Visio, ITIL, project management, or applicable DoD 8570/8140 credentials.Our Core ValuesBias for Action: Decisive. Purposeful. Agile. We move with the speed of relevance to drive impact and progress.Integrity: Respect. Ethics. Transparency. We do what’s right and earn lasting trust.Delivery Excellence: Customer-obsessed. Mission-focused. Quality-driven. We deliver innovative outcomes that exceed expectations.Our EVP PromiseJoin Sabel Systems, where your contributions drive impact, your growth is continuously supported, and your well-being is at the center of how we work. Together we can build the future with purpose. Rewarding Impact. Building Futures Together.CompensationCompensation will be determined in partnership with the Hiring Manager and may vary based on factors such as contract and labor category alignment, relevant experience, skills, education, certifications or licenses, and geographic location.Sabel Systems is committed to offering all employees a competitive benefits and compensation package that is comprehensive enough to meet their goals and needs. Our employees are our most valuable asset, and one of Sabel Systems largest financial investments is our benefits program. As a valued member of the organization, employees are provided with a host of benefits to include healthcare; financial assistance in the event of illness, injury, disability, loss of work, or death; health savings accounts; retirement plans; paid time off; paid holidays; education and training program reimbursement, to name a few.Equal Employment OpportunitySabel Systems is an equal opportunity employer. Our hiring decisions are based solely on qualifications, merit, and business need. We prohibit discrimination and harassment of any kind across all employment practices within our organization. Sabel Systems participates in the E-Verify Employment Verification Program.Reasonable AccommodationSabel Systems is committed to providing equal employment opportunities and ensuring an accessible application process for all candidates. Applicants with disabilities who require reasonable accommodation to participate in the application or interview process are encouraged to contact us at [e-mail] for assistance.