Help Desk Associate

Sabel Systems Technology Solutions Llc; Dayton (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Sabel Systems is seeking a Help Desk / Teamcenter Administrator to support DoD programs in Dayton, OH. You will manage AF-PLM access, troubleshoot permissions, and maintain access controls while delivering multi-channel user support.

Ideal candidates hold a Secret clearance, 2+ years in help desk roles, and strong Excel/VBA skills to automate tasks and generate reports for leadership.

Qualifications

• Active DoD 8570/8140 compliant or ability to obtain within two months.
• U.S. citizenship with an active Secret clearance.
• 2+ years in a help desk or technical support role.
• Experience with PLM concepts and engineering data management.
• Excellent written and verbal communication across technical backgrounds.

Responsibilities

• Provide multi-channel help desk support and resolve inquiries.
• Document and escalate complex issues to resolution.
• Advise on AF-PLM access controls and ACLs.
• Troubleshoot permission and access issues and propose corrections.
• Generate help desk metrics, access data, and reports for management.
• Create and maintain SOPs and internal guides.

Skills

DoD 8570/8140 IAT Level II

Active Secret clearance

Help desk experience

Excel & VBA

Teamcenter administration

Jira / Jira Service Management

Strong communication

Attention to detail

Team collaboration

Learning agility

Education

Bachelor's degree in CS/IT or equivalent

Tools

Teamcenter

Jira Service Management

Microsoft Excel

VBA

Job description

Why Sabel SystemsSabel Systems designs and delivers digital engineering ecosystems for DoD programs, enabling teams to connect data, systems, and personnel within secure, scalable environments. Our solutions empower programs to make faster decisions, close sustainment gaps, and meet the digital acquisition requirements.Rather than simply proposing transformation, we implement and operate it at scale. Our method is clear: we orchestrate existing tools into a governing system of record, ensuring government ownership of infrastructure and traceable decisions. There’s no vendor lock, no proprietary baselines, and no need for ATO rebuilds during transitions.Sabel Systems is redefining modern defense acquisition. If you seek to solve complex challenges at scale and want your work to directly accelerate military capability while reshaping the DoD’s approach to digital engineering, this is the place for you.Complexity Simplified. Mission Amplified.What You’ll DoProvide responsive, multi-channel support to end users, resolving inquiries and issues related to accounts, AF-PLM use, system availability, and more.Document and escalate complex user issues as needed and own them through to resolution.Proactively communicate with the user community about known issues, providing timely status updates and resolutions.Identify commonly observed knowledge gaps and share that feedback with the training team.Establish new AF-PLM users with the appropriate group, role, and project assignments, and administer those accounts throughout their lifecycle.Process System Access Requests promptly, coordinating with the cloud platform provider to ensure compliance with security requirements.Advise users on AF-PLM access controls, explaining how Access Control Lists (ACLs), groups, roles, and project memberships determine what data each user can view and modify.Troubleshoot permission and access issues, determining whether the cause lies in account setup, access rules, or data ownership, and recommend corrections that preserve need-to-know and protect sensitive data.Conduct periodic account validations in accordance with Information System Security Manager (ISSM) guidance to verify that each user's access remains appropriate.Support the immediate account and access needs of the development team.Use advanced Excel and VBA skills to analyze data, automate repetitive tasks, and generate reports.Produce actionable help desk metrics, user access data, and other reports for management and the customer.Develop and maintain standard operating procedures for help desk operations and account management activities.Create and maintain internal technical guides and documentation for supported applications and processes.What You BringRequiredActive DoD 8570/8140-compliant IAT Level II certification or higher (e.g., Security+), or the ability to obtain one within two months of hireU.S. citizenship with an active Secret level clearance2+ years of experience in a help desk or technical support roleFamiliarity with digital engineering concepts, such as product lifecycle management (PLM) and engineering data managementExcellent written and verbal communication skills, including the ability to explain technical issues clearly to users of all technical backgroundsStrong attention to detail, balanced with an understanding of how individual tasks support the broader programWillingness to learn new tools as the program evolves and to obtain and maintain certifications through continuing educationAbility to work effectively both independently and as part of a collaborative teamPreferredExperience building MS Office documents and briefingsTeamcenter administration experience preferred (2+ years ideal), including user, group, and role management; access controls; organization and project setup; and data import. Experience as a Teamcenter end user is also valuedExperience with Jira or similar ticketing and collaboration tools; Jira Service Management experience is a plusBachelor's degree in computer science, Information Technology, or a related field, or equivalent experienceAdvanced proficiency in the Microsoft Office Suite, particularly Excel; VBA scripting experience strongly preferredOur Core ValuesBias for Action: Decisive. Purposeful. Agile. We move with the speed of relevance to drive impact and progress.Integrity: Respect. Ethics. Transparency. We do what’s right and earn lasting trust.Delivery Excellence: Customer-obsessed. Mission-focused. Quality-driven. We deliver innovative outcomes that exceed expectations.Our EVP PromiseJoin Sabel Systems, where your contributions drive impact, your growth is continuously supported, and your well-being is at the center of how we work. Together we can build the future with purpose. Rewarding Impact. Building Futures Together.CompensationCompensation will be determined in partnership with the Hiring Manager and may vary based on factors such as contract and labor category alignment, relevant experience, skills, education, certifications or licenses, and geographic location.Sabel Systems is committed to offering all employees a competitive benefits and compensation package that is comprehensive enough to meet their goals and needs. Our employees are our most valuable asset, and one of Sabel Systems largest financial investments is our benefits program. As a valued member of the organization, employees are provided with a host of benefits to include healthcare; financial assistance in the event of illness, injury, disability, loss of work, or death; health savings accounts; retirement plans; paid time off; paid holidays; education and training program reimbursement, to name a few.Equal Employment OpportunitySabel Systems is an equal opportunity employer. Our hiring decisions are based solely on qualifications, merit, and business need. We prohibit discrimination and harassment of any kind across all employment practices within our organization. Sabel Systems participates in the E-Verify Employment Verification Program.Reasonable AccommodationSabel Systems is committed to providing equal employment opportunities and ensuring an accessible application process for all candidates. Applicants with disabilities who require reasonable accommodation to participate in the application or interview process are encouraged to contact us at [e-mail] for assistance.