Teamcenter Support Lead

TechDigital Group; Michigan; Hybrid; SEK 1,200,000 - 1,900,000; Full time

Job summary

TechDigital Group is seeking an experienced Teamcenter Support Lead to establish and drive an integrated support model for the Create2Make PLM platform. You will coordinate L1/L2/L3 support, incidents, and service performance, while collaborating with business users, admins, infrastructure, development, and Siemens support.

The role requires 8+ years in Teamcenter operations, ITIL-informed practices, and strong communication skills to manage global support and complex escalations.

Qualifications

• 8+ years in Teamcenter administration, production support, or technical operations with leadership experience.
• Strong understanding of Teamcenter architecture, Active Workspace, FMS, Dispatcher, workflows, security, CAD integrations, and interfaces.
• Experience troubleshooting application, database, web, integration, queue, file-transfer, access, and performance issues.
• Knowledge of ITIL-aligned incident, problem, change, release, service-level, and knowledge-management practices.
• Experience with monitoring tools, log aggregation, and operational metrics.
• Excellent communication for incidents, updates, reviews, and escalations.
• Ability to coordinate global support teams and on-call arrangements.
• Bachelor's degree in engineering/computer science or related discipline; equivalent experience acceptable.
• Strong English written and verbal communication for customer-facing work.

Responsibilities

• Define and operate the Teamcenter support model including intake, triage, ownership, escalation, and closure criteria.
• Lead L2/L3 support for Teamcenter, Active Workspace, CAD integrations, and related platform services.
• Coordinate with admins and service desks to strengthen triage and user communication.
• Own incident, problem, and major-incident management with business impact assessment and restoration.
• Drive root-cause analysis and preventive actions for recurring defects and environment instability.
• Monitor system health, jobs, queues, logs, and performance indicators; define alerts and dashboards.
• Coordinate environment readiness, patching, maintenance, and release deployments.
• Collaborate with development, architecture, infrastructure, and integration teams to resolve cross-platform issues.
• Manage Siemens GTAC cases and supplier escalations with complete technical evidence.
• Develop and maintain runbooks, knowledge articles, and recovery procedures.
• Track SLAs, aging, recurrence, and customer satisfaction metrics.
• Support transition-to-operations for new releases and hypercare plans.
• Lead governance reviews and provide reporting on trends and service improvements.

Skills

Teamcenter administration

Incident management

ITIL practices

Java/C/C++/XML

Azure DevOps

Cross‑functional communication

Education

Bachelor's degree in engineering/computer science or related

Tools

Teamcenter ITK

Teamcenter Dispatcher

SAP interfaces

Job description

Position Summary

The Teamcenter Support Lead will establish and lead the operational support model for the Create2Make PLM platform. The role will coordinate L1/L2/L3 support, incident and problem management, service performance, environment health, release transition, knowledge management, and collaboration with business users, local administrators, infrastructure teams, development teams, and Siemens support.

Key Responsibilities

• Define and operate the Teamcenter support model, including intake, triage, ownership, escalation paths, handoffs, communication, and closure criteria.


• Lead L2/L3 support for Teamcenter, Active Workspace, CAD integrations, Dispatcher, visualization, workflows, access, integrations, and platform services.


• Coordinate with local administrators and service-desk teams to strengthen L0/L1 triage, known-error handling, and user communication.


• Own incident, problem, and major-incident management for PLM services, including business impact assessment, restoration, updates, and post-incident review.


• Drive root-cause analysis and corrective/preventive actions for recurring defects, performance issues, failed jobs, integration errors, and environment instability.


• Monitor system health, batch jobs, queues, services, logs, license usage, storage, interfaces, and performance indicators; define alerting and operational dashboards.


• Coordinate environment readiness, refreshes, configuration consistency, patching, planned maintenance, release deployments, smoke tests, and rollback readiness.


• Partner with development, architecture, infrastructure, database, network, identity, and integration teams to resolve cross-platform issues.


• Manage Siemens GTAC cases and supplier escalations, ensuring complete technical evidence and timely follow-through.


• Develop and maintain runbooks, knowledge articles, troubleshooting guides, support matrices, escalation contacts, and recovery procedures.


• Track SLAs, incident aging, recurrence, backlog, first-time resolution, restoration time, problem closure, and customer satisfaction.


• Support transition-to-operations for new releases by reviewing operability, monitoring, support documentation, access, training, and hypercare plans.


• Lead support governance reviews and provide clear reporting on trends, risks, actions, and service improvements.

Required Technical and Functional Competencies

• Siemens Teamcenter, preferably recent enterprise releases, and Active Workspace


• BMIDE, Teamcenter data model, preferences, organization, access controls, workflows, queries, and classification


• Teamcenter Integration Toolkit (ITK), SOA/REST services, and enterprise integration patterns


• Teamcenter Dispatcher, visualization/JT concepts, and CAD integration frameworks


• Java, C/C++, XML, XSLT, JSON, SQL, and scripting as applicable to the role


• Source control, code review, CI/CD, release management, and Azure DevOps or equivalent tooling


• Agile/Scrum delivery with strong documentation, traceability, and defect-management discipline

Required Experience and Qualifications

• 8+ years of Teamcenter administration, production support, or technical operations experience, including leadership of an enterprise support function.


• Strong technical understanding of Teamcenter architecture, Active Workspace, FMS, Dispatcher, workflows, security, CAD integrations, and interfaces.


• Experience troubleshooting application, database, web, integration, queue, file-transfer, access, and performance issues.


• Knowledge of ITIL-aligned incident, problem, change, release, service-level, and knowledge-management practices.


• Experience working with monitoring tools, log aggregation, service dashboards, and operational metrics.


• Strong communication skills for major incidents, business updates, stakeholder reviews, and technical escalations.


• Ability to coordinate global support teams across business hours, handoffs, and on-call arrangements.


• Bachelor's degree in engineering, computer science, information systems, or a related discipline; equivalent relevant experience may be considered.


• Strong written and verbal English communication skills suitable for customer-facing workshops, reviews, demonstrations, and executive status discussions.

Preferred Qualifications

• Experience supporting Teamcenter in medical devices, aerospace, automotive, or another complex engineering enterprise.


• Experience with SAP interfaces, CAD integrations, migration-related production issues, and Siemens GTAC.


• ITIL certification or equivalent service-management training.


• Experience establishing a new support operating model and transitioning delivery teams into steady-state support.

Leadership and Behavioral Expectations

• Strong customer-facing communication and the ability to explain complex PLM topics in business language


• Collaborative leadership across architects, developers, functional consultants, migration, integration, testing, and support teams


• Ability to operate effectively in a high-visibility global program with multiple stakeholders and changing priorities


• Structured problem solving, ownership, transparency, and timely escalation of risks and dependencies


• Demonstrated ability to prepare and deliver clear solution walkthroughs, internal rehearsals, and customer demonstrations