Team Member to Join Acai Bowl Shop

Bambuza Hospitality Group; Santa Ana (CA); Presencial; USD 25.571 - 36.420; A tiempo parcial

Descripción de la vacante

A leading hospitality company in California is seeking a team member to provide excellent customer service and prepare delicious food. This role offers an opportunity to engage with customers, maintain cleanliness in the shop, and operate POS systems. Strong interpersonal and customer service skills are emphasized, and no specific education is required. Join a fun and inclusive team at the John Wayne Airport, earning $22.50+/hour including tips. Opportunities for growth and development are available.

Formación

• No specific experience required, but customer service skills are essential.
• Ability to communicate effectively and follow instructions.
• Ability to work as part of a team and use technology for order-taking.

Responsabilidades

• Prepare and serve food and beverages to customers.
• Deliver exceptional customer service and handle complaints.
• Maintain cleanliness and organization in the kitchen and serving areas.
• Operate the Cashier/POS system and process transactions.

Conocimientos

Customer service

Interpersonal skills

Teamwork

Ability to learn quickly

Educación

No specific education required

Descripción del empleo

Description

Earn $22.50+/hour as a team member between wages and tips! *Based on average hourly tips over the past 6 months.

Your Role

Do you love preparing and serving delicious, healthy food with attention and care? Are you excited to be a bright spot in your customer's day? As a member of our team, you'll have the chance to showcase your recipe knowledge and understanding of SAMBAZON’s bowl shop standards to ensure everyone receives a great-tasting product every time. Be radically inclusive of all customers and coworkers by encouraging them to expand their açai and superfood knowledge with a helpful attitude. Let's have some fun!

Essential Duties and Responsibilities

The following are examples of key responsibilities and are not an exhaustive list of all duties or responsibilities that are required of the employee for this job. Duties may change depending on business needs.

• Acts with integrity, honesty, and knowledge that promote the values, mission, culture, and of our commitment to people, planet, and prosperity.
• Delivers exceptional customer service to all customers by acting with a customer-comes-first attitude and engaging with the customer. Recognizes and responds to customer needs.
• Maintains a calm demeanor during periods of high volume or unusual events to keep the shop operating to standard and to set a positive example for the team.
• Anticipates customer and business needs by evaluating the environment and customers for cues. Communicates information to the manager so the team can respond as necessary to help create a welcoming environment.
• Assists with new hire training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Contributes to a positive team environment by recognizing alarming warnings or changes in employee morale and performance and communicating them to the Manager. Food preparation includes washing, slicing, and placement into storage containers, sealing, and dating labels of acceptable food products in quantities sufficient for ongoing order production needs.
• Provides quality food and beverage products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products.
• Blender duties, including handling, production, and maintenance of blender areas and equipment according to best cleanliness practices and code requirements. Coordinates with food preparation to maintain food products in quantities sufficient for ongoing order production needs.
• Product topper duties include stocking and holding at the appropriate temperature products within and on top of the topping preparation station according to best cleanliness practices and code requirements. Coordinate with food preparation to maintain food products in quantities sufficient for ongoing order production needs.
• Assists in stocking stores in the back of house and front of house as assigned. Store food and supplies in accordance with established guidelines
• Dishwashing, which includes Wash-Rinse-Sanitizing all utensils, wares, and food equipment; maintenance of kitchen/back of house areas according to best cleanliness practices and code requirements.
• Bowl Shop set-up, cleaning, and trash disposal to include start-up, shutdown, and ongoing maintenance of the bowl shop environment according to cleanliness guidelines.
• Maintains store areas at opening & closing time and during retail operating hours.
• Maintains best practices in food handling and follows all Serve Safe protocols.
• Operates, cleans, and maintains standard kitchen equipment; complies with kitchen sanitation rules and procedures.
• Ensures compliance with safety and sanitation regulations by following Serve Safe regulations.
• Operates the Cashier/POS system, which includes customer interaction, processing transactions, and coordinating order production. Also, maintains coffee and other beverage preparation and service, bakery items preparation and service, customer self-serve areas, condiment counter, and front-of-house areas, lighting, sound, and video displays.
• Greets customers courteously and demonstrates knowledge and awareness of the entire line of SAMBAZON products.
• Takes orders and requests from customers.
• Treats the customers with the best customer service practices. If there are complaints, elevate to the Manager or Person in Charge (PIC) for better resolution.
• Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all employees during each shift.
• Each Cashier is responsible for their own cash drawer and is responsible for any losses.
• Meets schedules and timelines. Understands and follows written or oral directions. Maintains records.

The Person in Charge performs all the same functions in addition to more actively supporting the training of new associates, assisting with customer issues that need to be escalated, representing the Manager in his/her absence, ensuring that sanitation, food quality, and customer service standards are upheld; handles opening and closing duties.

Knowledge, Skills and Mindset

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to learn quickly
• Understand and carry out oral and written instructions and request
• Strong interpersonal skills
• Ability to work effectively as part of a team
• Use technology applications for taking orders

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience

• No education or specific experience is required. However, customer service and communication skills will play a key part in this role.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Mathematical Skills

Ability to calculate basic figures if the electronic system is down.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have a general knowledge of computer systems.

Physical Demands

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to stand at the counter to assemble food and beverage orders; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat. The noise level in the work environment is usually moderate. This job is in an airport setting and employees are required to pass a background check to be employed. SAMBAZON is operated by Bambuza Hospitality Group at the John Wayne Airport.