Superfood Cafe Assistant Manager High Pay

Vitality Bowls; San Jose (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Vitality Bowls in San Jose, CA seeks a hands-on restaurant leader to oversee shifts, train staff, and uphold high service standards. You will manage inventory, ordering, cash handling, and daily operations while ensuring fast, friendly service and accurate food preparation.

Ideal candidates excel in leadership, customer service, and POS usage, with comfort working long shifts and team collaboration in a busy environment.

Qualifications

• Restaurant leadership preferred; able to lead shifts and teams.
• Experience in scheduling and delegating tasks in a fast-paced setting.
• Strong customer service and problem-solving skills.
• Proficiency with POS systems and cash handling procedures.
• Comfortable standing long shifts and maintaining hygiene standards.

Responsibilities

• Act as manager when the manager is unavailable.
• In charge of shifts and delegating tasks.
• Restock the register nightly for correct change and deposit with petty cash.
• Assist with managing inventory and placing orders.
• Help with marketing activities both online and offline.
• Lead the team to ensure timely, accurate food preparation and service.
• Train new team members and oversee daily operations.
• Handle occasional catering deliveries and customer issues professionally.
• Communicate inventory and staffing needs with managers/owners.

Skills

Leadership

Team management

Cash handling

Customer service

POS system

Tools

POS system

Job description

Vitality Bowls specializes in making delicious açaí bowls, a thick blend of the açaí berry topped with organic granola and a selection of superfood ingredients. Additional antioxidant-rich menu items include smoothies, juices, salads and more. No ingredient fillers such as ice, frozen yogurt, or artificial preservatives are used, giving the purest taste possible to each item.

Vitality Bowls' Standards And Expectations

Be Friendly and Fast

• Make a great first impression: smile and greet each guest.
• Show a sense of urgency and strive to minimize wait times.
• Get to know your guests and make them regulars.
• Make a memorable connection and send each guest off with a smile.

Know Your Stuff

• Become knowledgeable about Vitality Bowls menu, preparation methods (gluten free modifications)
• Being "fitness and nutritionally minded" will help you understand your customer
• Develop a good understanding of each ingredient's nutritional values
• Deliver a perfect meal item every time.

The 'One Team' Theme

• Work together as ONE team to deliver a great meal and provide outstanding service.
• Be courteous to your fellow team members and make Vitality Bowls a fun and uplifting place to work.
• Seek opportunities to exceed expectations.
• Embrace the ACT principal - be Accountable, practice good Communication, and be Trustworthy.

Show Pride In Your Work

• Look sharp and be on time for all scheduled shifts, and have reliable transportation to our location.
• Keep the store clean, organized, and looking great with consistency.
• Operate cash register and handle all cash transactions with careful consideration.
• Do your best and strive for excellence in everything you do.

• Act as manager when manager is unavailable
• In charge of shifts and delegating tasks
• Restock the register nightly for the correct change
• Take deposits to the bank several times a week and maintain an accurate count of petty cash
• Assist with managing inventory and placing orders
• Assist in writing the schedule and collecting information from employees about schedule issues
• Assist with Marketing activities both online and offline.
• Lead the team, making sure food is made accurately and taken to customers in a timely manner
• Train other team members as needed
• Perform delivery of occasional Catering orders if needed.
• Show exemplary knowledge of the job and excellent customer service
• Deal with upset customers/problems with food in a polite way, making sure the customer is happy
• Accept deliveries, making sure that deliveries are complete and correct or that refunds are issued
• Communicate with managers/owners about the status of inventory; whether everything arrived on time and orders came complete and correct; whether any items in the store are running low
• Communicate with managers/owners about employees: strengths and weaknesses, dependability, customer service, etc.
• Manage the break schedule, making sure employees are arriving on time and take appropriate breaks
• Attend Management Meetings
• Communicate with managers/owners about new ideas i.e. better methods to improve efficiency, safety etc., new recipe ideas etc.
• Assist with interviews, evaluations, and training
• Memorize the training material and be able to explain the health benefits of the ingredients and the food to customers in an upbeat and informative manner
• Keep the front lobby and outside area clean
• Have excellent customer service, including being positive and extremely polite and informative to customers, as well as giving accurate wait times
• Assist and ring up guests, answer phone calls and take orders over the phone
• Have a thorough knowledge of the food and recipes. Must be able to follow recipes and to make all food in a timely and sanitary manner.
• Prep food according to proper procedures
• Continuously and thoroughly clean the kitchen and lobby
• Put away deliveries and keep everything organized
• Washing dishes and put away
• Communicate with other staff to ensure that all orders are made correctly and in a timely way
• Carry out food to customers
• Show up on time and take breaks for the appropriate length of time
• Complete all opening and closing duties
• Perform additional tasks requested by your manager Follow sanitation guidelines
• Stock and rotate food
• Adhere to safety procedures
• Practice cost-cutting measures
• Pitch in and work as a team
• Track food quality
• Handle specials circumstances
• Communicate effectively with coworkers and managers
• Become food certified
• Must be able to handle a basic computer, POS system; handling cash and credit cards
• Follow health, sanitary, and safety requirements
• Must be able to stand for long periods of time, occasionally lift heavy boxes, move quickly and have a sense of urgency
• Maintain a clean and work appropriate personal appearance
• Come to work with a positive attitude, and are willing to work well with others
• Leadership abilities and management experience a plus
• Restaurant experience a plus