Superfood Cafe Shift Leader

Vitality Bowls; San Jose (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthy food establishment in San Jose is seeking a dedicated team leader to manage daily operations, ensuring excellent customer service and food quality. Responsibilities include overseeing food preparation, handling customer inquiries, and maintaining a clean environment. Ideal candidates should possess strong leadership skills, a thorough understanding of food safety guidelines, and experience in the food industry. This role requires effective communication and a proactive approach to ensuring customer satisfaction.

Qualifications

• Demonstrated experience in team leadership and customer service.
• Ability to handle cash and operating a POS system.
• Knowledge of food safety and sanitation guidelines.

Responsibilities

• Lead the team and ensure timely food delivery to customers.
• Handle customer complaints politely and effectively.
• Manage shifts and delegate tasks among team members.
• Maintain a clean and organized workspace.
• Prep food following health and safety procedures.

Skills

Customer service

Team leadership

Problem-solving

Communication

Food safety knowledge

Cash handling

Job description

Vitality Bowls specializes in making delicious açaí bowls, a thick blend of the açaí berry topped with organic granola and a selection of superfood ingredients. Additional antioxidant‑rich menu items include smoothies, juices, salads and more. No ingredient fillers such as ice, frozen yogurt, or artificial preservatives are used, giving the purest taste possible to each item.

Responsibilities

• Lead the team, making sure food is made accurately and taken to customers in a timely manner
• In charge of shifts and delegating tasks
• Show exemplary knowledge of the job and excellent customer service
• Deal with upset customers/problems with food in a polite way, making sure the customer is happy
• Accept deliveries, making sure that deliveries are complete and correct or that refunds are issued
• Communicate with managers/owners about the status of inventory; whether everything arrived on time and orders came complete and correct; whether any items in the store are running low
• Check daily petty cash and go to the bank for change if needed
• Restock the register nightly for the correct change
• Communicate with managers/owners about employees: strengths and weaknesses, dependability, customer service, etc.
• Manage the break schedule, making sure employees are arriving on time and take appropriate breaks
• Attend Management Meetings
• Communicate with managers/owners about new ideas i.e. better methods to improve efficiency, safety etc., new recipe ideas etc.
• Assist with interviews, evaluations, and training
• Assist with Marketing activities and Sales
• Memorize the training material and be able to explain the health benefits of the ingredients and the food to customers in an upbeat and informative manner
• Keep the front lobby and outside area clean while checking on it every 15 minutes
• Have excellent customer service, including being positive and extremely polite and informative to customers, as well as giving accurate wait times
• Assist and ring up guests, answer phone calls and take orders over the phone
• Have a thorough knowledge of the food and recipes. Must be able to follow recipes and to make all food in a timely and sanitary manner.
• Prep food according to proper procedures
• Continuously and thoroughly clean the kitchen and lobby
• Put away deliveries and keep everything organized
• Wash dishes and put away
• Communicate with other staff to ensure that all orders are made correctly and in a timely way
• Carry out food to customers
• Communicate with managers about the schedule, informing them in a timely manner of days off needed
• Show up on time and take breaks for the appropriate length of time
• Complete all opening and closing duties
• Perform additional tasks requested by your manager
• Follow sanitation guidelines
• Stock and rotate food
• Adhere to safety procedures
• Practice cost‑cutting measures
• Pitch in and work as a team
• Track food quality
• Handle special circumstances
• Communicate effectively with coworkers and managers
• Become food certified
• Must be able to handle a basic computer, POS system; handling cash and credit