Team Member

MilkShake Factory Brandon; Brandon (FL); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

40% employee discount

Free milkshake during shift

Personalized skill & career development

Flexible schedule

Free uniforms

Job summary

A family-owned dessert company is searching for Team Members to provide excellent guest experiences at their location. Responsibilities include crafting milkshakes and chocolates with care, engaging with customers, and maintaining a clean environment. Strong communication and customer service skills are necessary, along with the ability to work in a fast-paced environment. Flexible hours are required, and previous experience in customer service is beneficial. This role offers a fun atmosphere and the opportunity to be part of a dynamic team.

Qualifications

• Available to work flexible hours including nights and weekends.
• Attention to detail and adherence to safety requirements.
• Experience in customer service and cash handling is a plus.

Responsibilities

• Greet and engage with guests, recommending shakes and chocolates.
• Craft delicious milkshakes and chocolates with care.
• Maintain a clean and welcoming store environment.

Skills

Strong communication skills

Interpersonal skills

Exceptional customer service skills

Ability to work in a fast-paced environment

Job description

Benefits

• Family-owned business
• People-first, entrepreneurial culture
• 40% employee discount
• Free milkshake during shift
• Personalized skill & career development
• Competitive wages + tips
• Flexible schedule
• Free uniforms

About Us

At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun, bring a smile to people’s face, and master the art of desserts, look no further – you've found your place.

We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

• Deliver Joy: Delivering an exceptional guest experience is at the heart of what we do. We’re all about those memorable moments that keep people coming back for more.
• Growth: Embark on a journey with us where our goal is to give you opportunities to grow and develop.
• Work with a Great Team: We’re all about people, and that starts with a collaborative, supportive environment where every team member shines.
• Shift Shakes: Enjoy the best shakes on the planet every shift you work.
• Become a Chocolate Expert: Develop into a chocolate making, and tasting, expert – other chocolates will never taste the same.
• Great Pay For Great Work: Your hard work deserves recognition. Tips are added on top of your base pay.

Come shake things up with MilkShake Factory!

Apply today and be part of the joy we're serving up.

WHAT WE ARE LOOKING FOR

• Brand Ambassadors: You promote an excellent guest experience and team culture.
• Growth-Minded Go-Getters: You’ve got your sights set on growth, and we’re here to help you reach it.
• Clear Communicators: You know how to connect with guests and your teammates to keep things running smoothly.
• Mentors: You’re passionate about helping others grow, just like we are.

POSITION OVERVIEW

Our Team Members keep things spinning and shaking during scheduled shifts. You will be trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer. We want every customer to leave with a smile!

ESSENTIAL FUNCTIONS

Bring your A-game to MilkShake Factory and join a team that thrives on excellence, integrity, and serious know-how.

• Greet and engage with guests, recommend the best shakes, and pair chocolates to enhance their experience.
• Boost those sales with your creative flair—sampling and product recommendations to maximize average ticket charge.
• Craft delicious milkshakes and chocolates with care and attention to detail.
• Contribute to a positive team atmosphere by showing up ready to give your best.
• Keep the ship sailing smoothly by maintaining the stockroom, coolers, and freezers.
• Maintain a clean and welcoming store environment for guests.
• Dive into promotional prep, making the store pop with seasonal magic.
• Keep it safe and tasty, reporting any food quality issues to the manager.
• Most importantly - have fun while creating unforgettable experiences!

REQUIREMENTS

• Strong communication skills, interpersonal skills, and exceptional customer service skills
• Proven ability to work in a fast-paced team environment
• Attention to detail and safety requirements
• Manual dexterity and good hand-eye coordination
• Previous customer service and cash handling experience is a plus
• Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays
• Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds