Team Member Relations Specialist

Treasure Island Resort & Casino; Welch Township (MN); On-site; USD 29,000 - 39,000; Full time

Job summary

Treasure Island Resort & Casino is seeking an HR Administrative/Employee Relations support role to enhance guest-facing service by cultivating strong team member relations. The position focuses on organizing events, managing communications, and assisting with unemployment claims and attendance tracking.

The role requires 2 years of administrative/people experience, a high school diploma or GED, and excellent written, verbal, and interpersonal skills to support a positive work environment and

Qualifications

• High School Diploma or GED or equivalent experience.
• 2 years administrative and/or people experience with an emphasis on employee wellbeing.
• Experience processing unemployment insurance and handling counselings.
• Strong background in employee advocacy, conflict resolution, and emotional support.

Responsibilities

• Assist with planning, organizing, and implementing team member events and track results within budget.
• Monitor and deliver team member recognition programs and service awards.
• Update team member communications and information systems.
• Assist with processing unemployment claims.
• Process and mediate work-related issues and follow up accordingly.
• Process attendance and performance counseling and maintain attendance tracking in HRMS.
• Assist staffing with rehire status issues and internal transfers.
• Be a resource for team members and management.

Skills

Detail-oriented

Organizational skills

Communication skills

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Word

Excel

Outlook

Job description

*Please note: a resume is required for this position* Pay Rate: $25.00 an hour

SUMMARY:

To create positive team member relations through the administration of policy and procedures as well as the organization of team member events. Responsible for a high level of guest service as described in your department's guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist with planning, organizing and implementing team member events such as picnics, holiday parties, feasts, giveaways, etc. and track results ensuring budgetary guidelines are followed
• Monitor, coordinate and deliver team member recognition programs such as luncheons / annual banquet, and service awards
• Update and monitor team member communications such as bulletin boards, electronic systems, newsletter, Gaming License information, etc.
• Assist with processing unemployment claims
• Process and mediate work-related issues (including harassment complaints and investigations) and follow up accordingly
• Process team members' attendance and performance related counselings and administer attendance tracking in the HRMS
• Assist staffing with rehire status issues and internal team member transfers
• Be a resource for team members and management

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and CertificationRequired:High School Diploma/GED or equivalent experience2 years administrative and/or people experience with an emphasis on employee wellbeingExperience processing unemployment insurance and handling counselingsStrong background in employee advocacy, conflict resolution, and emotional support

Skills

Required:Accurate and detail-orientedStrong organizational skillsStrong computer skills Microsoft Office (Word, Excel and Outlook) and WindowsExcellent written, verbal and interpersonal communication skillsExcellent problem-solving skills

Abilities

Required:Ability to manage difficult employee relations matters with empathy and professionalismAbility to follow established dress code policies and practice good personal hygieneAbility to interact with guests, coworkers and management in a professional and courteous manner creating a positive work environmentAbility to manage projects in a timely and efficient manner while maintaining a budgetAbility to adapt quickly to changing priorities

REQUIRED TRAINING

Treasure Island guest service trainingHuman Resources Management System trainingTeam Member electronic communications trainingAny position-related training as determined by department manager

PHYSICAL DEMANDS

Must be able to walk and / or stand and sit for long periods throughout the dayMust have a good sense of balance, and be able to bend and kneel and stoopMust be able to push, pull and grasp objects routinelyMust have the ability to independently lift 25+ pounds occasionallyMust be able to perform repetitive hand and wrist motionsMust have good eye hand coordination

WORKING ENVIRONMENT

Work is performed primarily in administration building but may include going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke, and outdoors for team member eventsMust be willing to work a flexible schedule including all shifts, weekends and holidaysExtensive computer useOccasionally overtime may be requiredOccasionally must deal with angry or hostile individuals