Team Member Relations Specialist

Seminole Hard Rock Support Services; Florida; Presencial; USD 55 000 - 85 000; Tempo integral

Resumo da oferta

Seminole Hard Rock Support Services is seeking a mid-level Team Member Relations Specialist to advise management on ER policies, conduct investigations, and support morale initiatives. This exempt role requires strong communication and the ability to handle sensitive issues with discretion.

Responsibilities include directing HR practices across multiple teams, partnering with colleagues, and ensuring compliance with applicable regulations.

Qualificações

• Minimum of 2+ years of dedicated Employee Relations experience.
• Bachelor Degree required; four+ years ER experience acceptable in lieu of degree.
• Strong communication and interpersonal skills; English proficiency essential.
• Proficient in Microsoft Office; computer literate.
• Casino/hotel environment experience preferred.

Responsabilidades

• Provide expert consultation to management on ER policies and practices.
• Investigate team member issues, including sensitive harassment and discrimination cases.
• Partner with HR to develop high performance work teams and morale programs.
• Assist in budget planning for Employee Relations activities.
• Lead exit interviews and report findings to leadership.

Conhecimentos

Employee relations

Policy interpretation

Communication

Interpersonal skills

Problem solving

Formação académica

Bachelor Degree

High School Diploma or GED

PHR/SPHR Certification

Ferramentas

Microsoft Office (Outlook, Word, Excel)

Descrição da oferta de emprego

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Responsibilities:

Under the direction of the Manager, Team Member Relations, the Team Member Relations Specialist provides expert consultation and professional advice to management, assists hourly Team Members, and supports a variety of positive Team Member initiatives. This is a mid-level, exempt position.

Essential duties include, but are not limited to:

• Provides direction, coaching, and advising to management in interpreting and communicating Seminole Gaming’s Employee Relations (ER) policies, procedures and practices as they relate to resolving Team Member issues. Must be able to speak confidently to upper management and corporate HR.
• Maintain a working knowledge of industry best practices and be knowledgeable of changing laws pertaining to Human Resources.
• Partners with other HR professionals to develop high performance work teams.
• Conducts Team Member related investigations, especially highly sensitive issues of sexual harassment and discrimination.
• Conducts termination meetings for Manager level Team Members and below.
• Plans and executes a variety of Team Member events.
• Act as the Employer Representative for all Unemployment Appeals.
• Prepare for and participate in Team Member Board of Reviews.
• Assists in the design and coordination of Team Member programs designed to improve or maintain morale and engagement.
• Assist in the preparation of the Employee Relations budget on an annual basis.
• Acts as a change agent for Seminole Hard Rock Hotel & Casino organization.
• Participate on corporate and business task teams as dictated by business needs.
• Administer the exit interview process and associated reporting.
• Maintain the Back of House (BOH) communication with up to date Team Member information and announcements.
• Assists in the coordination of the philanthropic efforts and events for Team Members.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Maintain a high level of confidentiality.
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.
• Other assignments as directed.

Qualifications:

• Minimum of 2+ years of dedicated Employee Relations experience and a Bachelor Degree. In lieu of a Bachelor’s Degree, a candidate may have 4+ years of Employee Relations experience or an equivalent combination of education and work experience.
• High School Diploma, GED, or equivalent required.
• Bachelors/Associates Degree in HR or related discipline preferred.
• PHR/SPHR Certification preferred.
• Experience in casino and/or hotel environment preferred.
• Must be computer literate.
• Proficient knowledge of Microsoft Office, specifically Outlook, Word and Excel is required.
• Must be outgoing, with strong communications skills and interpersonal skills.
• Must be able to think outside of the box and have strong problem-solving skills, understanding no two situations are exactly alike.
• Must be results driven and provide a high quality of work.
• Must be able to prioritize workload and multi-task assignments when facing a deadline. This is a high-pressure environment, which can be stressful for some and viewed as demanding to most.
• Team-oriented and must enjoy working with and assisting people.
• Able to exercise judgment on an independent basis.
• Must be articulate and possess a professional appearance and demeanor.
• Punctuality and meeting of deadlines is critical.
• Ability to read and understand all Seminole Tribe of Florida policies and procedures.
• Must be able to communicate effectively in English, specific to position duties and responsibilities.
• Must be able to complete standard Seminole Tribe of Florida forms and reports.

Work Environment:

• The Employee Relations Specialist may be required to work evenings, weekends and holidays as business demands dictate.
• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.