Players Club Representative - Players Club

Hard Rock Hotel & Casino Ottawa; Tampa (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Seminole Hard Rock Tampa is seeking a Guest Service Ambassador to deliver outstanding hospitality and promote the casino’s Unity loyalty program. You will enroll new players, explain benefits, issue rewards and handle guest inquiries to enhance the gaming experience.

You will greet guests, provide information on amenities, promotions and entertainment, and participate in marketing events and high-profile concerts while maintaining the utmost discretion and professionalism.

Qualifications

• Six months of customer service experience, preferably in casino or hospitality.
• Willingness to work overnights, weekends and holidays per schedule.
• Ability to maintain guest service standards and professionalism.
• Strong verbal and non-verbal communication skills.
• Energetic, caring and compassionate approach to guests.
• Interest in growth through Seminole Gaming training programs.

Responsibilities

• Provide exceptional customer service to casino guests and promote the loyalty program.
• Enroll potential players into the Unity program and explain program benefits.
• Greet guests and provide information about amenities, promotions and events.
• Interact with guests and VIPs with integrity, discretion and professionalism.
• Assist with marketing events, concerts, meet-and-greets and giveaways.
• Perform front of house and back of house duties for events as needed.

Skills

Customer service

Job description

Job Description:

Responsibilities:

Player’s Club Representatives are Guest Service Ambassadors for our property and are directly involved in fulfilling all marketing initiatives from Guest enrollment to event execution.

Essential duties include, but are not limited to:

• A Guest Service Ambassador is responsible for providing exceptional customer service to casino guests while promoting and navigating the casino’s loyalty program.
• This role involves enrolling potential new casino players into the Unity program, explaining the programs benefits, issuing rewards, and assisting with guest inquiries to enhance the overall gaming experience.
• Greeting and providing personalized service for guests that may include handling guest inquiries and concerns in a professional manner, provide information about casino amenities, promotions and entertainment.
• Exhibit integrity, discretion and a calm professional manner while interacting with guests and VIPs.
• Maintain confidentiality of all casino data.
• Participating in execution of marketing events such as concerts, celebrity meet and greets, giveaways, drawings, parties and tournaments.
• Performing front of house and back of house duties for concerts and high profile celebrity events.
• Other duties as assigned.

Qualifications:

• Six (6) months of customer service experience, most preferably in a casino or hospitality environment.
• The ability to work overnights, weekends, and holidays depending on assigned schedule.
• The ability to maintain the tradition of superior Guest Service at Seminole Hard Rock Tampa.
• Strong passion for great Guest Service.
• Must possess strong verbal and non-verbal communication skills.
• Must be energetic, caring, and compassionate.
• Desire to move up within the many global opportunities provided by Seminole Gaming and Hard Rock International.
• Interest in growing professional knowledge through the property’s extensive training programs, such as SGA University, The Marketing Apprentice Program (MAP), and the Preparing Leaders of Tomorrow Program (PLOT).
• Belief and desire to represent our core values of: Integrity, Respect, Accountability, Passion and Dedication, Communication, and Fun.
• Must possess a 5F personality of: Fun, Fast, Focused, Fresh, and Friendly.
• Ability to anticipate and meet Guests needs.
• Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.

Work Environment:

• Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
• Must be able to work standing/walking for long periods of time, with or without reasonableaccommodation.
• While performing the duties of this job, the employee is frequently required to stand, walk, reach with hands and arms, frequent sitting, sometimes stooping and bending.
• The employee must frequently lift and/or move up to 40 pounds.

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.